nettie91 wrote:
This thread prompted me to register my Zune, which I had not done before, in case of problems down the road.
So I just registered online today, and they gave me a warranty expiration date of 4/13/2008...what's up with that? I got it for Christmas, and I was never even asked for the purchase date, only the serial number!
Whoa!! That date sounds like what my date should be!
This is exactly how it worked for me, and it's also where all my problems began - with registering my device and Zune having the incorrect purchase date for my player (of course, in my case, it was 8 months after the purchase date rather than 4 weeks). As you can tell from the saga, the warranty date is very difficult to correct, and neither Microsoft nor Jabil (the Zune manufacturer) seem to care much about making it any easier.
I figure there are a couple or three ways this can happen.
1. Someone registers and accidentally enters the wrong serial number. This would seem easy to do, however, I don't know if the "serial" numbers on Zunes are really sequential (or serial); many devices these days have serial numbers that are not and are actually encoded numbers (as are credit card numbers, which makes it difficult to guess them). OR
2. Mom or dad buy a unit, takes it home and registers it (from the serial number on the box), then when they present it to Junior for Christmas or birthday or whatever, Junior screams that he doesn't want it, that he wanted an IPod, and then takes the Zune back. However, Best Buy (or whatever retailer) doesn't know, or care, that it's already been registered and simply puts it back on the shelf to sell again. OR
3. Jabil / Zune / Microsoft have a really lousy tracking system.
I might suggest you try to get your date resolved now rather than later.
Good luck. If I find out anything that could help you, I'll post it here and/or PM you directly.
