How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)

Matt,
    I have reboot and reloaded Zune software several times and I am still getting the following error code from Windows 7. What Can I do

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Thanks for this post it helped me update my zune HD to 4.3 firmware because my zune was being very stubborn and it would not update by itself...none the less thanks :)

I have a V1 device and it  seems that eveytime they update the software it takes forever to get it going again.   At this point I can't get anything to sync, have relaoded the software on my computer and tried to Initialize the disk in the Zune but not sure if I am not holding the buttons long enough or what.  How long do I have to hold the Back+Left+OK buttons to get this process completed?

Skip

 

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S Lunders

My Zune 80 will not sync at all.  I spent 1 1/2 hours (!!!) on phone with tech. support from Zune...got nowhere!  I have written a complaint on "Consumeraffairs.com" about this.   Meanwhile, I purchased an IPod Nano.  Much easier to navigate!

 

I'm having some trouble syncing music to my Zune 30GB. I dropped it on the ground about 2 1/2 weeks ago and since then it has been strange. When I go to a song to play it will freeze for about 30 seconds to 1 minute and sometimes the song will play and sometimes it will not, also my device space says that i've used 27GB of space and i have not even used half of that, I've used maybe  5 or 10 GB, but I cannot sync any music to my zune player because of this. Please HELP!!!

Thank you
Kim

So after weeks of problems with my Zune player I finally decided to just clear the whole thing off and reformat the damn thing. Well, naturally with my Zune this didn't go as planned. When I tried to hook it back up and update firmware etc, I received the following error. "An unknown error occurred. Error Code C00D11CD (800705B4). YOUR PLAYER HAS NOT BEEN UPDATED WITH THE LATEST HARDWARE." So basically now I have a blank Zune that refuses to reformat and update. I am tempted to delete all the software and everything I can imagine off the computer and just start over. Anything beyond this and it's IPod time. I've battled this thing for months. Does anyone have any clue how to correct this error? Thanks

Mike

Ok so i've been looking around and can't find anything like my problem. My software see's my zune(80gb) but the zune icon doesn't show up in the bottom right corner of the window,  I've tried all the methods mentioned with no luck.  I should also mention that whenever I try to change the sync relationship whenever I try to finalize my changes the software crashes.  I've reset both the player and reinstalled the software plenty of times and tried every usb port i have open to no result, please help?

I seem to be having the same problem, instead of the usual chime i hear i get a triple chime and then nothing, it is charging all 3 of our ZUNEs but none of them will sync no matter how many times I try the advice I have read from these threads and I have tried it all

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Smile like you know something they don't! {; )

Ok, so i'm almost certain the problem is the software or something related to it.  I found my old 30gb and tried to sync it up, the software crashed at the very end of the updating process. And the program still crashes whenever i attempt to finalize the changes to the "sync relationship". This is the third time i've reinstalled the software is there anything i can do to fix this or do i just have to wait?