First of all, we're not going anywhere. So don't worry about that :)
A few more things/questions for you guys to try:
1) Do you have the zune software set to 'automatically update my album art'?
2) Are you signed in with the zune software? Are you set to automatically sign-in?
Also, we have a known issue where our 'aggregation' of total playcounts is running a bit behind. We're working on this, so your play count totals may take awhile to update.
-chad
Zune Social Group Program Manager
.: This posting is provided "as-is" with no warranties, and confers no rights :.