Thanks, those are my kids. The boy is 4 and girl 2.
Keep us updated.
Stolly
Jimmy Buffett Rules!
x SLUSH x wrote:wow, when my old ipod nano broke i got a box and sent it in and I got a new one not even a week later..But that was with a 1 year warrenty. Maybey i should skip buying a zune and buy an ipod classic? I like the Zune Media player thing tho..
Do not be to afraid. it is worth it!
I have been going through the same issue for a month now. I have done some reaseach and found who is the repair center for Zune devices.
Jabil
5700 S. International Pkwy
Dock 22
McAllen, TX 78503-9831
I looked up the phone number and I feel it needs to be public information. Phone: 956-994-8223
The web site is www.jabil.com
I hope this helps everyone out.
Rengers lead the way
Fla Mp3 Man wrote: I have been going through the same issue for a month now. I have done some reaseach and found who is the repair center for Zune devices. Jabil 5700 S. International Pkwy Dock 22 McAllen, TX 78503-9831 I looked up the phone number and I feel it needs to be public information. Phone: 956-994-8223 The web site is www.jabil.com I hope this helps everyone out.
There's no reason for such headaches, waiting, rudeness, lies, etc. (all of which I've experienced at one point or another during this escapade). There's a part of me that has, at times, wanted to give up completely and just go buy a brand new player. But I've made it my mission to see this nightmare through and report as much of it as possible in order to try to help others that come after.
Zune support really needs to get its act together!
Friday 1/18/08, 4:35pm (central). No change in online status (even though it was tracked as delivered to McAllen, TX by FedEx on 1/2/08):
Tuesday 1/22/08, 12:00 noon (central time). No change in online status (even though it was tracked as delivered to McAllen, TX by FedEx on 1/2/08). Included in the box with the Zune was an original duplicate copy of the original receipt (printed out for me by Best Buy) showing the purchase date of my Zune, April 14, 2007 - even today it has 3 months to go on the factory warranty.
Today is business day 14, calendar day 20, since it was delivered to the repair facility in McAllen.
The Hold button malfunctioned on December 16, 2007 (barely 8 months into the warranty period), Zune support was first contacted on December 19, 2007, and again on December 20 (please read the saga on page 1 of this thread). Zune customer support has assured me that the repair takes only 10-15 business days after they receive it. So, (cynically) only one more business day to go until the correct information for my son's Zune (at http://www.zune.net/repair ) will be updated, his Zune will be back on its way back to me, and all will be well with the world once again.
BTW - This Zune has been out of commission for over 1 month of its now 9-month life!
Status as of noon today, per the "repair" website:
***********************************************************
Manage your device
Device Information
Revew (sic) your repair status
Manage your warranty status
Current Warranty Status
I am ALSO going through the same thing. Any update on the original post in this thread? (The gigantic one)
My zune will be on ebay if I ever get it back. I'm going to buy an iPod today.
Chris
Hating M$ More and More Each Day Is the experience almost over?
Too bad Zune isn't part of Microsoft. I've never had any trouble with their reps. My xBox 360 Power Cord and Headset both turned up shorts in the cords a little over a month into ownership. Called them up and was on the phone for maybe 30-45minutes talking to someone named Lance. He was extremely helpful and kept me entertained with light conversation while he was doing the required things on the computer. I currently have those 2 items being shipped out to me and I should have them in 7-10 business days =]Sorry about you're situation... that's really unfortunate... I don't think I could live a month and a half without music pounding into my ears. Although Zune isn't perfect it is a decent product when functioning. I'll be checking back to hear more on you're story... keeping me entertained at work.
The Twilight Zune, Part V: Now they're back to saying they really don't know where it is.
********************
Friday, 1/25/08, ~12:15pm central time (during my lunch hour). Today is Business Day 17, calendar day 23 since the repair facility first received my Zune player on January 2, 2008. I have been told over-and-over again that 10-15 business days are required for repair.
(NIGHTMARE realization #18 (or greater, I think I've lost count): 10-15 business days is obviously in reality a ballpark figure.)
"Tier 1" Alex, or perhaps Alice, (a woman with an Asian accent) keeps me on the phone for 20 minutes while she looks through the file, contacts a "consult" and comes back to tell me someone will contact me within 3-5 days. I refuse to accept that response and ask to be escalated.
13 minutes later (now 33 minutes total on the phone), Carmela finally picks up. I first ask her alias, which she gives me. She immediately tells me that "Microsoft is looking into this", that "A bug has been sent out." and that there is nothing else she can do or say to help me. I ask her several times about 15 business days, but she ignores the question. She tries very, very hard to get me off the phone, raising her voice, becoming somewhat belligerent and very confrontational, while I remain calm and continue to ask questions. Finally, Carmela asks me if I would like to speak with the floor supervisor - I, off course, say yes.
About 40 minutes into the phone call, Jen (Carmela's supervisor) gets on the phone; I get her alias. Jen is polite. She reads through the file and says she knows how frustrated I must feel (I tell her that she does not). Jen tells me that this issue has been escalated through to Microsoft (Tier 3, more on that later). She goes on to tell me that they are working with FedEx to locate my Zune and that in fact, FedEx was last contacted just yesterday (Thursday). (NIGHTMARE realization #19: Microsoft/Zune people have obviously been telling me untruths about whether the location of my Zune is actually known. The credibility of these folks is zilch! Even Fred, whom was one of the people I actually trusted!)
I request to Jen that I be called by someone every 2-3 days (at least twice a week) to give me direct status updates until my Zune has been returned to me. Jen agrees to this request tells me that she has added a note to the file to have someone call me every couple of days (I'll only believe this when I hear voices on my mobile phone).
(NIGHTMARE realization #20: They will tell you anything to get you off the phone.)
A little more info about support tiers for Zune. Jen admits that she (as well as Carmela) is with Tier 2 support, and that Tier 2 is absolutely as high as a customer can speak to directly. Customers do not speak with Tier 3 - obviously an elitist team.
Phone time: 53 minutes.
Total accumulated phone time to this point: (at least) 386 minutes, or almost 6 1/2 hours. Note that this figure represents phone time only and does NOT include time on such things such as packing and shipping the Zune, on zune.net looking for current repair status, getting copies of the Best Buy receipt, and certainly not the time writing this on-going saga.
Good luck to all!!