Zune.net
Started by Goggles8Pisano at 11/16/2007 02:33:55. Topic has 334 replies.
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Join Date: 11/15/2007 04:37:47

Posts: 151

11/16/2007 02:33:55
re: Cannot Install Zune Driver

Aden, please send the contents of c:\windows\inf\wpdmtp.inf.  I want to make sure you have the same version.

 

Also, which version on Windows Media Player do you have installed?


Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

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Join Date: 11/14/2007 01:21:26

Posts: 33

11/16/2007 02:49:23
re: Cannot Install Zune Driver
I have Windows Media Player 11.0.5721.5230. I keep my machine updated, and when this thing failed one of the first things I did is install EVERY Microsoft update I could (even the contemptuous beast that is IE7. . . no offense). Here's my wpdmtp.inf file in its lengthy entirety.

; Installation inf for devices supporting Media Transfer Protocol (MTP)
;
; Copyright (c) Microsoft Corporation.
;


[Version]
Signature="$WINDOWS NT$"
Class=WPD
ClassGUID={EEC5AD98-8080-425f-922A-DABF3DE3F69A}
Provider=%Msft%
LayoutFile=layout.inf
DriverVer=02/22/2006,5.2.5326.4762


[DestinationDirs]
MTP.Files.Kernel = 12
MTP.Files.XPRT_USB = 11
MTP.Files.Core = 11
MTP.Files.UMDFDDriver = 12,UMDF ; copy to system32\drivers\umdf

[Manufacturer]
%MfgName%=Generic,NTx86,NTamd64

;
;Device is identified by Microsoft OS descriptor
;If your device does not support it, use specific VID & PID for identification
;
[Generic.NTx86]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP

[Generic.NTamd64]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP


;;******************************************************************************
;; The following are to be used in vendor specific "Includes" and "Needs" sections.
;; Specifically, the INF should contain:
;;
;; [DDInstall]
;; Include = wpdmtp.inf
;; Needs   = WPD.MTP
;;
;; [DDInstall.hw]
;; Include = wpdmtp.inf
;; Needs   = WPD.MTP.Registration       <- includes all default legacy API and autoplay registration for the device
;;  - OR -
;; Needs   = WPD.MTP.RegistrationBasic  <- only do minimum registration, no legacy API or autoplay
;;
;; [DDInstall.Services]
;; Include = wpdmtp.inf
;; Needs   = WPD.MTP.Services
;;
;; [DDInstall.CoInstallers]
;; Include = wpdmtp.inf
;; Needs = WPD.MTP.CoInstallers
;;
;; [DDInstall.Wdf]
;; Include = wpdmtp.inf
;; Needs = WPD.MTP.Wdf
;; UmdfServiceOrder=WpdMtpDriver
;;
;;******************************************************************************

[WPD.MTP]
CopyFiles = MTP.Files.Kernel, MTP.Files.XPRT_USB, MTP.Files.Core, MTP.Files.UMDFDDriver
RegisterDlls = MTP.RegisterComServers

[WPD.MTP.Registration]
AddReg    = WDF.Registration, MTP.AutoPlayRegistration, MTP.LEGACY.Registration, MTPUSB.Transport.Registration

[WPD.MTP.RegistrationBasic]
AddReg    = WDF.Registration, MTPUSB.Transport.Registration

[WPD.MTP.Services]
AddService=WUDFRd, 0x000001fa, WUDFRD_ServiceInstall   ; 0x2 - assigned the name service as the PnP function driver
AddService=WpdUsb, 0x000001f8, MTP.WpdUsb.AddService, MTPEventlog.AddService

[WPD.MTP.CoInstallers]
AddReg   = WDF.CoInstaller

[WPD.MTP.Wdf]
UmdfService=WpdMtpDriver,WpdMtpDriver_Install


;;******************************************************************************
;; MTP section
;;******************************************************************************

[MTP.NT]
CopyFiles = MTP.Files.Kernel, MTP.Files.XPRT_USB, MTP.Files.Core, MTP.Files.UMDFDDriver
RegisterDlls = MTP.RegisterComServers

[MTP.NT.hw]
AddReg    = WDF.Registration, MTP.AutoPlayRegistration, MTP.LEGACY.Registration, MTPUSB.Transport.Registration

[MTP.NT.Services]
AddService=WUDFRd, 0x000001fa, WUDFRD_ServiceInstall   ; 0x2 - assigned the name service as the PnP function driver
AddService=WpdUsb, 0x000001f8, MTP.WpdUsb.AddService, MTPEventlog.AddService 

[MTP.NT.CoInstallers]
AddReg = WDF.CoInstaller

[MTP.NT.Wdf]
UmdfService=WpdMtpDriver,WpdMtpDriver_Install
UmdfServiceOrder=WpdMtpDriver


[MTPUSB.Transport.Registration]
HKR,"WpdMtpDriver","TransportClassID",0x0,"{34C445BA-07EB-4b5d-8EE9-F66BB9DA403B}"


;;******************************************************************************
;; Common section
;;   1. File copy
;;   2. Regsvr COM servers
;;   3. AutoPlay
;;   4. WDF
;;   5. Registration
;;   6. WMDM/WIA legacy support
;;   7. Kernel mode service (WPDUSB)
;;   8. Eventlog service
;;******************************************************************************


[MTP.Files.Kernel]
;WpdUsb.sys,,,0x0100

[MTP.Files.XPRT_USB]
;WpdMtpUS.dll,,,0x0100
;WpdConns.dll,,,0x0100

[MTP.Files.Core]
;WpdMtp.dll,,,0x0100

[MTP.Files.UMDFDDriver]
;WpdMtpDr.dll,,,0x0100


[MTP.RegisterComServers]
11,,wpdconns.dll,1
11,,wpdmtpus.dll,1
11,,wpdmtp.dll,1
12,UMDF,wpdmtpdr.dll,1


; ================ AutoPlay =================

[MTP.AutoPlayRegistration]
; This lists the interfaces which WpdUsb.sys will register on device start; this list contains the legacy AutoPlay
HKR,,"Interfaces",0x00010000,"{14480d3f-7a47-4a75-aaef-b14f56397153}"
; This indicates the interface used by the device for it's AutoPlay configuration; this is used by the WPD Namespace device properties AutoPlay tab on XP only
HKR,,"PortableDeviceNameSpaceAutoPlayInterface",,"{14480d3f-7a47-4a75-aaef-b14f56397153}"
; Per interface setting enabling Autoplay
HKLM,"SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\DeviceClasses\{14480d3f-7a47-4a75-aaef-b14f56397153}","DeviceGroup",,"PortableAudioPlayer"
HKLM,"SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\DeviceClasses\{14480d3f-7a47-4a75-aaef-b14f56397153}","Label",,%Autoplay.Label%
HKLM,"SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\DeviceClasses\{14480d3f-7a47-4a75-aaef-b14f56397153}","DeviceHandlers",,"MTPMediaPlayerHandler"
HKLM,"SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\DeviceClasses\{14480d3f-7a47-4a75-aaef-b14f56397153}","Icons",0x00010000,"%%SystemRoot%%\system32\wpdshext.dll,-701"
;   DeviceHandler
HKLM,"SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\DeviceHandlers\MTPMediaPlayerHandler\EventHandlers\DeviceArrival","MTPMediaPlayerArrival",,""
;   EventHandlers.  Creating an empty key will give "Take no action" option if no handlers are registered.
HKLM,"SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\EventHandlers\MTPMediaPlayerArrival\",,0x00000012


; ================= WDF sections ===============

[WDF.CoInstaller]
HKR,,CoInstallers32,0x00010000,"WUDFCoinstaller.dll"

[WDF.Registration]
HKR,"WUDF","Exclusive",0x10001,1
HKR,,"LowerFilters",0x00010008,"WpdUSB" ; FLG_ADDREG_TYPE_MULTI_SZ | FLG_ADDREG_APPEND

[WpdMtpDriver_Install]
UmdfLibraryVersion=1.0.0
ServiceBinary="%12%\umdf\WpdMtpDr.dll"
DriverCLSID="{AAAE762B-A6A2-4c45-B5D8-9A83AFB6BB70}"

; =============== Legacy support ===============

[MTP.LEGACY.Registration]
; Request for auto-determination of WIA/WMDM legacy API (and autoplay) support based on device capabilities and type
HKR,,"EnableLegacySupport",0x10001,0xFFFFFFFF

; Report EXIF format as JPEG for WIA 
HKR,,"ReportJPGFormatForEXIF",0x10001,1

; =================== WUDFRd ===================

[WUDFRD_ServiceInstall]
ServiceType     = %SERVICE_KERNEL_DRIVER%
StartType       = %SERVICE_DEMAND_START%
ErrorControl    = %SERVICE_ERROR_NORMAL%
ServiceBinary   = %12%\WUDFRd.sys

; =================== WPDUSB ===================

[MTP.WpdUsb.AddService]
DisplayName    = %WpdUsb.SvcDesc%
ServiceType    = %SERVICE_KERNEL_DRIVER%
StartType      = %SERVICE_DEMAND_START%
ErrorControl   = %SERVICE_ERROR_NORMAL%
ServiceBinary  = %12%\wpdusb.sys
LoadOrderGroup = Base

;
; ============= System Event Log ===============
;

[MTPEventlog.AddService]
AddReg=MTPEventlog.Addreg

[MTPEventlog.Addreg]
HKLM,"SYSTEM\CurrentControlSet\Services\EventLog\System\WPDMTPDriver","CategoryCount",0x00010001,3
HKLM,"SYSTEM\CurrentControlSet\Services\EventLog\System\WPDMTPDriver","EventMessageFile",0x00020000,"%12%\umdf\wpdmtpdr.dll"
HKLM,"SYSTEM\CurrentControlSet\Services\EventLog\System\WPDMTPDriver","CategoryMessageFile",0x00020000,"%12%\umdf\wpdmtpdr.dll"
HKLM,"SYSTEM\CurrentControlSet\Services\EventLog\System\WPDMTPDriver","TypesSupported",0x00010001,7

;
; =================== Strings ===================
;

[Strings]

; not localizable
SERVICE_KERNEL_DRIVER = 0x1
SERVICE_DEMAND_START  = 0x3
SERVICE_ERROR_NORMAL  = 0x1

;; Localizable strings
Msft="Microsoft"
WpdUsb.SvcDesc="WpdUsb"
GenericMTP.DeviceDesc="MTP Device"
MfgName="(Standard MTP-compliant devices)"
MfgNameVendorModels="(Standard MTP-Compliant Device)"
Autoplay.Label= "Portable Device"

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Join Date: 11/15/2007 04:37:47

Posts: 151

11/16/2007 03:00:53
re: Cannot Install Zune Driver
That looks fine.  Still investigating....

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

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Join Date: 11/14/2007 01:19:47

Posts: 18

11/16/2007 03:24:48
re: Cannot Install Zune Driver
im having the same problem as them, except on my other computer i was able to  upgrade and connect my zune but i still cant connect on this computer.
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Join Date: 11/15/2007 04:37:47

Posts: 151

11/16/2007 03:31:19
re: Cannot Install Zune Driver

Do you also have these entries in c:\windows\setupapi.log?

 

#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 1 of 1 failed. Error 2: The system cannot find the file specified.


Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

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Join Date: 11/14/2007 01:19:47

Posts: 18

11/16/2007 03:33:12
re: Cannot Install Zune Driver
 Goggles8Pisano wrote:

Do you also have these entries in c:\windows\setupapi.log?

 

#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 1 of 1 failed. Error 2: The system cannot find the file specified.

yea
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11/16/2007 03:51:19
re: Cannot Install Zune Driver
Goggles,

I'm not sure if you saw my thread in this forum, but I have also been having the same problems.  I own a 30GB Zune that is no longer recognized; and an 80GB Zune that I've still been unable to use.  I'm running Vista Home Premium.
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Join Date: 11/14/2007 01:19:47

Posts: 18

11/16/2007 03:53:41
re: Cannot Install Zune Driver
 FrankTheFrowner wrote:
Goggles,

I'm not sure if you saw my thread in this forum, but I have also been having the same problems.  I own a 30GB Zune that is no longer recognized; and an 80GB Zune that I've still been unable to use.  I'm running Vista Home Premium.
by the way goggles i also have a 30 gb zune and win xp sp2
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Join Date: 11/15/2007 04:37:47

Posts: 151

11/16/2007 03:58:04
re: Cannot Install Zune Driver

Frank, Since you have Vista and others have XP, it would be useful to know if you also have these entries in c:\windows\setupapi.log? 

 

#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 1 of 1 failed. Error 2: The system cannot find the file specified.


Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

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11/16/2007 04:07:29
re: Cannot Install Zune Driver
My setupapi.log file simply says:

The location of the SetupAPI log file has been changed.
The new location is: D:\Windows\INF

The strange part is that D:\ is an optical drive.  I checked C:\Windows\INF and found the following SetupAPI files:

setupapi.app
setupapi.dev
setupapi.ev1
setupapi.ev2
setupapi.ev3

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Join Date: 11/15/2007 04:37:47

Posts: 151

11/16/2007 04:14:19
re: Cannot Install Zune Driver

Sorry, you're on Vista.  Look in c:\windows\inf\setupapi.dev.log

 

You'll have to look for a similar error, but not the exact same one.  The easiest thing would be to plug in the device, wait for it to fail, then open the file and look at the end of it.

 

You can send the whole section for the install if you'd like.

 


Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

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11/16/2007 04:22:09
re: Cannot Install Zune Driver
Have to break this up into multiple posts since it's over the character limit...

>>>  [Device Install (Hardware initiated) - USB\VID_045E&PID_0710\4002b7e8-fc8d-1210-82d8-26eeadcc0ce8]
>>>  Section start 2007/11/15 23:18:19.956
     ump: Creating Install Process: DrvInst.exe 23:18:19.966
     ndv: Retrieving device info...
     ndv: Setting device parameters...
     ndv: Building driver list...
     dvi: {Build Driver List} 23:18:20.697
     dvi:      Enumerating INFs from path list 'C:\Windows\INF'
     inf:      Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\zune.inf_6d6e5873\zune.inf' ([strings] <src=drvstore>)
     dvi:      Created Driver Node:
     dvi:           HardwareID   - USB\MS_COMP_MTPZ
     dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\zune.inf_6d6e5873\zune.inf
     dvi:           DevDesc      - Zune
     dvi:           DrvDesc      - Zune
     dvi:           Provider     - Microsoft
     dvi:           Mfg          - Microsoft
     dvi:           ModelsSec    - Microsoft.NT.6.0
     dvi:           InstallSec   - ZuneMTPZUSB
     dvi:           ActualSec    - ZuneMTPZUSB
     dvi:           Rank         - 0x0dff2000
     dvi:           Signer       - microsoft windows hardware compatibility publisher
     dvi:           Signer Score - WHQL
     dvi:           DrvDate      - 10/31/2007
     dvi:           Version      - 2.1.804.0
     dvi:      Created Driver Node:
     dvi:           HardwareID   - USB\VID_045E&PID_0710
     dvi:           InfName      - C:\Windows\System32\DriverStore\FileRepository\zune.inf_6d6e5873\zune.inf
     dvi:           DevDesc      - Zune
     dvi:           DrvDesc      - Zune
     dvi:           Provider     - Microsoft
     dvi:           Mfg          - Microsoft
     dvi:           ModelsSec    - Microsoft.NT.6.0
     dvi:           InstallSec   - ZuneMTPZUSB
     dvi:           ActualSec    - ZuneMTPZUSB
     dvi:           Rank         - 0x0dff0001
     dvi:           Signer       - microsoft windows hardware compatibility publisher
     dvi:           Signer Score - WHQL
     dvi:           DrvDate      - 10/31/2007
     dvi:           Version      - 2.1.804.0
     dvi: {Build Driver List - exit(0x00000000)} 23:18:21.575
     ndv: Selecting best match...
     dvi: {DIF_SELECTBESTCOMPATDRV} 23:18:21.578
     dvi:      Using exported function 'WpdClassInstaller' in module 'C:\Windows\system32\wpd_ci.dll'.
     dvi:      Class installer == wpd_ci.dll,WpdClassInstaller
     dvi:      Using exported function 'CoDeviceInstall' in module 'C:\Windows\system32\WUDFCoinstaller.dll'.
     dvi:      CoInstaller 1 == WUDFCoinstaller.dll
     dvi:      CoInstaller 1: Enter 23:18:21.612
     dvi:      CoInstaller 1: Exit
     dvi:      Class installer: Enter 23:18:21.615
     dvi:      Class installer: Exit
     dvi:      Default installer: Enter 23:18:21.617
     dvi:           {Select Best Driver}
     dvi:                Selected driver installs from section [ZuneMTPZUSB] in 'c:\windows\system32\driverstore\filerepository\zune.inf_6d6e5873\zune.inf'.
     dvi:                Set selected driver complete.
     dvi:                Selected:
     dvi:                     Description - [Zune]
     dvi:                     InfFile     - [c:\windows\system32\driverstore\filerepository\zune.inf_6d6e5873\zune.inf]
     dvi:                     Section     - [ZuneMTPZUSB]
     dvi:                     Signer      - [microsoft windows hardware compatibility publisher]
     dvi:                     Rank        - [0x0dff0001]
     dvi:           {Select Best Driver - exit(0x00000000)}
     dvi:      Default installer: Exit
     dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 23:18:21.632 
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