Help-frozen zune!!!!

After sitting here for 4 days with a broken Zune, I called Microsoft tech. support. The girl put me on hold for 30 minutes before telling me that there is nothing that can be done at this moment in time. Try calling back after next week. This is totally messing up my life. I use my Zune at work to watch movies and tv shows instead of surfing the internet all night. And I use it in my car going back and forth to work. This needs to be fixed now or they need to start shipping new opens out. I've already dealt with the whole red rings 360 crap twice now. Why are we putting up with Microsoft’s faulty products? I'd buy an iPod, but I've already owned 2 and they were even worse.

i am in the some boat as you and i am very mad at microsoft right now and i think that they should be sending out NEW not refurbished zunes to the percentage of people that zunes arent working

Mine is not still frozen, but I'm having problems in the aftermath. (By the By, I have an older 30 GB Zune.)  First it gives me a screen saying, "Connect Zune to your PC."  Which I did, of course.  Then it gives me, "On your PC, open the Zune software and restore the Zune device firmware."  Which is no problem, at least usually.  I mean,  I know how to restore and stuff; I'm not dumb.  But this time it gets to 25% and wears out.  An error message pops up saying, "Error C00D11CD (70080079) has occurred."  I can't seem to find anything helpful and I've been looking for the last hour and a half on the website.  If anyone can help, please do. I'm pretty dependent upon my music, and would love it to be up and running as soon as possible.

 eight xx wrote:

I'd buy an iPod, but I've already owned 2 and they were even worse.

Then why would you buy another one?  And as to why YOU'RE putting up with M$ is a question only you can answer.  OBVIOUSLY you like their products or you wouldn't continue to purchase them.

Regardless...there are many other choices besides M$ and Apple.  This is not messing up your life so cut it out.  Having your son die before you is messing up a life (Travolta).  Getting shot and killed on New Year's Day by police while you were unarmed AND handcuffed is messing up a life (Oakland, Ca).

So...stop complaining like you have nothing left to live for.  You people are ridiculous.  It's ELECTRONIC and MAN MADE.  Guess what?  Sh*t happens.

And for the record, YES, M$ should be getting ready to send out NEW Zunes to those who can PROVE theirs is no longer working.  If you give them a minute, they just may do so.

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http://card.mygamercard.net/cylinder/Bigg+Russ.png

thats messed up but yall know its time to upgrade

 Ausie Girl wrote:

Mine is not still frozen, but I'm having problems in the aftermath. (By the By, I have an older 30 GB Zune.)  First it gives me a screen saying, "Connect Zune to your PC."  Which I did, of course.  Then it gives me, "On your PC, open the Zune software and restore the Zune device firmware."  Which is no problem, at least usually.  I mean,  I know how to restore and stuff; I'm not dumb.  But this time it gets to 25% and wears out.  An error message pops up saying, "Error C00D11CD (70080079) has occurred."  I can't seem to find anything helpful and I've been looking for the last hour and a half on the website.  If anyone can help, please do. I'm pretty dependent upon my music, and would love it to be up and running as soon as possible.

I just checked the Internet for you and I found this. Please try to go to this page and follow what it says.

http://www.helpero.com/Questions-and-answers/Computers/Windows/I-have-a-problem-with-C00D11CD-error-How-do-I-fix-it_8417.html

Good luck honey

I have read as many of the 3800+ replies as possible looking for my issue but no luck.  I had no problem turning my Zune on for the first time after the "death" as I waited until late 1-1-09.  But today when I actually plugged it into my PC to sync.. my computer will not recognize it.  It says it's working fine when I trouble shoot, but the drive will not show up under "my computer".  Anything else I plug into that USB works just fine but when I plug my Zune in, it does nothing at all.  Does this sound like a frozen Zune issue or a PC issue?  I'v done "add hardware" and it says it's already there..  All seems fine except for the fact that it will not show up as attached to my PC.  I know the Zune is getting power from the PC because as soon as I plug it in, the Zune turns on.  I have rebooted several times as well.  Im at a loss and unfortunatly not very computer savy.  Thanks. 

 OldHippeChick wrote:

I have read as many of the 3800+ replies as possible looking for my issue but no luck.  I had no problem turning my Zune on for the first time after the "death" as I waited until late 1-1-09.  But today when I actually plugged it into my PC to sync.. my computer will not recognize it.  It says it's working fine when I trouble shoot, but the drive will not show up under "my computer".  Anything else I plug into that USB works just fine but when I plug my Zune in, it does nothing at all.  Does this sound like a frozen Zune issue or a PC issue?  I'v done "add hardware" and it says it's already there..  All seems fine except for the fact that it will not show up as attached to my PC.  I know the Zune is getting power from the PC because as soon as I plug it in, the Zune turns on.  I have rebooted several times as well.  Im at a loss and unfortunatly not very computer savy.  Thanks. 

Similarly, mine is doing much the same thing.  When I plug it in to any of my USB ports, it gets the charging indicator and after a few minutes goes into the initialization screen, but it always locks up when the status bar reaches 100%
I have tried both USB ports on the front of my PC as well as both on the back.  One of the USB ports on the back gives the unable to recognize your USB device error.

Like you, I have tried uninstalling and reinstalling both the Zune software and the hardware drivers and am still S.O.L.
Again, I have no problem purchasing a new MP3 player as the old 30gig brick is a bit outdated, but I never had a single problem with it until microsoft's negligent programming of device firmware hosed it, so I can guarantee my next one will not be a zune of any variety, unless microsoft wants to do something to insure customer and brand loyalty.  If tech support is saying to wait until after next week, I am willing to wait.  What's a few more days without portable music, right?  But ultimately, they DO need to do something to resolve this as the problem was not consumer caused, but rather at the fault of a firmware engineer who seemingly fell asleep on the job.

So, my Zune 30 came back on fine and everything on the first. But it just stopped working on me. The screen went black but was still lit and i did the back button and up directional to reset and the reset and all that comes up with the zune logo and load bar just fine, but then it just goes to a black screen frozen still lit up can't do anything with it. Any ideas?

 viktormaddok wrote:

 JamesHarv2005 wrote:

 

Investments? You mean the whole $150 you spent minimum 2 years ago? Seriously you guys need to get off this stupid lawsuit nonsense. What damages do you have? How much do you think zune 30 gigs sell for? $50 max? You actually think a lawyer would take this case when maximum he can get per person is $50 or less? How about getting a job and buying a new one?

It really isn't important in the legal sense how much the investment is. 

 

Good luck with that lawsuit how are you going to argue the fact you took your zune apart and now it doesnt work? All you had to do was just not touch it for 2 days and everything would have been fine. If a lawyer "jumps" at this case then he is just as delusional as you are and should not be practicing law. We have enough of this frivilous nonsense lawsuit junk going on without some moron crying about his old ass mp3 player didnt work for 3 days. Then people wonder why americans are the joke of the free world. Spoiled.

 eight xx wrote:

I'd buy an iPod, but I've already owned 2 and they were even worse.

 

Also the 32 gig IPOD is what $500 or maybe its more I cannot remember. I can buy 2 120 gig Zune players for that.

Mine does the same thing, but it reboots itslef and then freezes again. ITS REALLY GAY!!!!! And i dont think that i am going to deal with microsofts crapy products any longer unless they get mine fixed. And they are just now trying to get into the mp3 world that is dominated by apple, and they are having a bad start and this is really bad publicity for them.