Zune Order Fullfillment

 zxo2000 wrote:

And it's over.

Zune Red 80 GB.
Refund!

 J iIIian wrote:

 zxo2000 wrote:

And it's over.

Zune Red 80 GB.
Refund!

I also got my refund today!

www.infoblog.us
live.xbox.com/member/zxo2000

Hmmm...

 - Woody -

 Halogene wrote:

CONGRATS!!  I'm figuring DruJC will get his soon too. 

Thanks again WoodyWindy for starting this post!

Yeah rang FedEx because i saw they were trying to deliver to my sisters house, but obv no one

was in because my sister is over here in the UK. So I asked them to hold at the depot

until she picks itp up. She goes back this saturday so hopefully it wont be too long!

Im glad you and WoodyWindy got yours, and everyone else!

Wassup?!

 Kombat911 wrote:

So, real quick, someone explain to me what happened?

They refunded people they couldn't get the Zune on time too? What?

Does that mean manufacturing of the Red Zune is discontinued?

1. They started a Valentine's Day promo with special edition Red Zune 80's, and special artwork, available, nominally starting January 15th.
2. A bunch of excited folks ordered their Red Zune 80's as soon as the system would let them (there seems to have been an issue on the 15th itself, and my order didn't "confirm" until the 16th).
3. At this time, there is no change to the standard Quality of Service notice saying you should have your device in 5-7 days.
4. People kept ordering them.
5. They added a disclaimer on the 17th saying Red 80's may add 2-3 days to your order
6. Around the 5th business day, an email was sent out to some saying "Due to unprecidented demand..." your order will be delayed a few more days.
7. More time passes - nobody has Red Zune 80s.
8. Red 80's start shipping, along with a nice little credit for $25 as compensation for the delay.
9. Red 80's start arriving, but we notice a pattern - nobody who ordered theirs in the first couple of days ("Early Adopters") is getting them.
10. Feb 4th arrives. Red 80's are taken off the site, Early Adopters still have nothing.
11. Feb 7th. China closes for the long Chinese New Year weekend.
12. Feb 8th, an apology email is sent out to the Early Adopters saying shipping will still be delayed a few days, but you will get your Zune, and you will also get a refund.
13. Feb 10th/11th, some Early Adopters get a "Your order has shipped" message with a FedEx tracking code, but some do not. 
14. Feb 13th/14th, The Red Zune 80's arrive for most Early Adopters, even those who didn't get the shipping message.

Throughout the process, except for those few emails, nobody was able to find out anything about their order status until they had already shipped (and that info came from FedEx, not Zune Originals). The customer "service" department was kept in the dark, and so was useless (or less). In general, it was a frustrating experience all around.

 - Woody -

I did not even know about the Valentines promotion, my iPod had recently died and i was fed up with Apple and the iPod always dieing 2 gens after getting them, so i had already decided to switch over and get an Zune for my Bday.

I ordered mine around 11 AM on the 15th of January and had it finally delivered on the 14th of February. I did get a refund and an apology.

And this after many, many, many calls to Zune and many email to Bill Gates.

Not that that made any difference.

From what i was told from the higher ups in Microsoft, is that a computer problem with so many orders on the first few days of the product launch overwhelmed their system and they actually lost the orders of those that order on the first few days.

I am sure they worked really really hard on recovering those order details but didn't get them to China before those that had orders a week or more after. Then the major Chinese winter storm hit and most of the country stoped, then the New Year holiday. All those things combined compounded a computer glitch into a public relations nightmare.

So they did tell every single one of us that every Red Zune 80 GB was being processed and made on a first order first come service but that was not the case, specially since most people that order in the end of Jan. got theres in as little as a few days.

It was decided to issue the refund as an appropriate 'apology' for the delay and for fact that our orders were not worked on first. But only to those who were on the originally mishandle batch or orders.

 WoodyWindy wrote:

 Kombat911 wrote:

So, real quick, someone explain to me what happened?

They refunded people they couldn't get the Zune on time too? What?

Does that mean manufacturing of the Red Zune is discontinued?

1. They started a Valentine's Day promo with special edition Red Zune 80's, and special artwork, available, nominally starting January 15th.
2. A bunch of excited folks ordered their Red Zune 80's as soon as the system would let them (there seems to have been an issue on the 15th itself, and my order didn't "confirm" until the 16th).
3. At this time, there is no change to the standard Quality of Service notice saying you should have your device in 5-7 days.
4. People kept ordering them.
5. They added a disclaimer on the 17th saying Red 80's may add 2-3 days to your order
6. Around the 5th business day, an email was sent out to some saying "Due to unprecidented demand..." your order will be delayed a few more days.
7. More time passes - nobody has Red Zune 80s.
8. Red 80's start shipping, along with a nice little credit for $25 as compensation for the delay.
9. Red 80's start arriving, but we notice a pattern - nobody who ordered theirs in the first couple of days ("Early Adopters") is getting them.
10. Feb 4th arrives. Red 80's are taken off the site, Early Adopters still have nothing.
11. Feb 7th. China closes for the long Chinese New Year weekend.
12. Feb 8th, an apology email is sent out to the Early Adopters saying shipping will still be delayed a few days, but you will get your Zune, and you will also get a refund.
13. Feb 10th/11th, some Early Adopters get a "Your order has shipped" message with a FedEx tracking code, but some do not. 
14. Feb 13th/14th, The Red Zune 80's arrive for most Early Adopters, even those who didn't get the shipping message.

Throughout the process, except for those few emails, nobody was able to find out anything about their order status until they had already shipped (and that info came from FedEx, not Zune Originals). The customer "service" department was kept in the dark, and so was useless (or less). In general, it was a frustrating experience all around.

www.infoblog.us
live.xbox.com/member/zxo2000

[Un-Scene]

Got my Zune!

[Un-Scene]

Hmmm...