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re: Zune HD does not update play counts?

Started by Butters770 at 10/9/2009 01:37:24. Topic has 61 replies.
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Join Date: 9/30/2009 18:51:18

Posts: 4
10/9/2009 01:37:24
re: Zune HD does not update play counts? (possible fix?)

I know that a lot of people are complaining about this but I believe I have some info that could help.

I posted a question like this when I first got my zune hd and saw the problem. Sadly, no one helped me so I tried to figure it out myself. I tested it with my older zune 30 brick and it didn't have any issues. After being frustrated I gave up. Later on I noticed that the "recently played" songs that were actually syncing were the songs I was playing when the zune hd was NOT in locked mode. So, basically, it turns out that every song played when the zune is in locked mode does not get uploaded to the play count when synced. This is a problem since I ALWAYS lock my zune but even if I wanted to try to leave it unlocked I couldn't because it automatically locks after a brief period of time.

Try it zune hd owners. The problem is the lock feature.

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Join Date: 8/28/2009 13:31:22

Posts: 21
10/10/2009 23:53:07
re: Zune HD does not update play counts? (possible fix?)
I'm a little confused....
zune hd will count your plays for you and when u sync it to you computer or something,
they will update the plays on ur zune profile and the software??

thanks, i need some clarification!
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Join Date: 9/14/2008 20:00:14

Posts: 44
10/11/2009 00:54:50
re: Zune HD does not update play counts? (possible fix?)
The Zune HD *should* count all your plays and update the profile as well as the software playcounts.  The Zune HD is presently not doing this, however.  Songs seem to be getting counted ONLY if you are in the Now Playing view.  If anything is going on in the foreground -- screensaver, app, lock, the songs don't get counted.

Everywhere you go, there you are.
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Join Date: 11/13/2007 11:04:27

Posts: 29
10/13/2009 01:38:24
re: Zune HD does not update play counts? (possible fix?)

The problem has been identified within the Zune HD firmware.  There is a message from Pete from the Zune team towards the bott of page 2 of this thread.

He cannot comment as to when it will be updated.
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Join Date: 11/13/2007 18:20:27

Posts: 5
10/16/2009 01:45:13
re: Zune HD does not update play counts? (possible fix?)
so pretty much all we can do is wait for a firmware update? Disappointing....
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Join Date: 9/14/2008 20:00:14

Posts: 44
10/16/2009 03:26:13
re: Zune HD does not update play counts? (possible fix?)
Yup. . .

Well, you can manually skip to the next/previous song to make sure they get counted. . . fun times.

Everywhere you go, there you are.
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Join Date: 12/10/2007 17:02:35

Posts: 15
10/23/2009 18:27:42
re: Zune HD does not update play counts? (possible fix?)

I hate to pile on, but this really is a huge disappointment.  One of the best things about the Zune is the social element, and this completely neuters it.  I'm still a fan of the device, but it seems like Microsoft can never completely get its act together.  What's ironic -- and particularly maddening -- is that the music I like least (and thus manually bypass) is the stuff most likely to wind up in my playcount.  Fantastic.

 

I hope they resolve the problem soon.

Play Hard
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Join Date: 5/25/2008 18:35:13

Posts: 2
10/26/2009 05:00:00
re: Zune HD does not update play counts? (possible fix?)
I agree this is a huge. I also think it weird that so few people care or even notice this is a problem. any ideas of a projected firmware update. give us something.
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Join Date: 11/20/2008 21:44:16

Posts: 5
10/26/2009 09:44:34
re: Zune HD does not update play counts? (possible fix?)
In the meantime I've gone public with this issue. 

I've created a post about this on gdgt.com 

I've also submitted this information to Engadget.com and Gizmodo.com to see if they might pick up the story to put public pressure on Microsoft to fix this problem immediately. I absolutely love my Zune, but this is completely unacceptable. It breaks key features that I rely on and the problem has lingered for about a month now. It's time that MS fixes this. 
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Join Date: 11/13/2007 11:04:27

Posts: 29
10/27/2009 06:09:19
re: Zune HD does not update play counts? (possible fix?)
 Taco Libre wrote:
In the meantime I've gone public with this issue. 

I've created a post about this on gdgt.com 

I've also submitted this information to Engadget.com and Gizmodo.com to see if they might pick up the story to put public pressure on Microsoft to fix this problem immediately. I absolutely love my Zune, but this is completely unacceptable. It breaks key features that I rely on and the problem has lingered for about a month now. It's time that MS fixes this. 


Funny, I was thinking about it today on letting Giz and Engadget know about it in order to possibly put some pressure on Microsoft.  It took me half a day to figure out what was going and another day on and getting the Zune team to recreate the issue...and I feel it's been way too long for it not have a fix.

Thanks for already notifying Giz and Engadget.

 
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Join Date: 12/26/2007 16:50:58

Posts: 38
10/27/2009 16:29:08
re: Zune HD does not update play counts? (possible fix?)
I've posted about this in a couple places, and didn't really get many responses.  I even searched within the forums for "zune hd play counts" and never saw this thread.  Then I started googling and voila!  Here I am.  So now I'm pissed.  My first post was weeks ago.  F*ck waiting until the 17th.  This should be fixed yesterday.  There should be a notice on the front page of the forums alerting people to this error, and an official response that isn't buried in the forums.  I've been a big Zune fan, but this is outrageous.

Platinum ZuneHD..... yea
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Join Date: 10/1/2009 02:11:36

Posts: 60
10/27/2009 21:37:55
re: Zune HD does not update play counts? (possible fix?)
Would be great if the company ACKNOWLEDGED these issues, and gave us an ETA on a firmware fix.  Come on people....SUPPORT YOUR PRODUCT.  People spent good money for this ZUNE HD, support it!
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