error code c00d12ea

 TheCthulhian wrote:

The software trumps any WMA or downloaded content with any MP3 conteent, so the moment it believes you have the MP3 of a track it trumps all other types of files. It is also something that is being looked into.

At no time was I saying this is all the labels fault, but it started there with them saying we do not want people re-downloading any non-DRM content, period. To change this requires people very high in Zune and Microsoft talking with the labels to get permission to allow it for specific reasons.

Any downloading error can be caused by the ineternet, the Zune Client, the customers PC and many other reasons. Bad content is another issue that gets effected by this as well. You buy an album but the MP3 audio is for a completely different artist, or skips.  All of these are the reasons we are pushing for a change to this, but it takes time.

Even for testing I have to have multiple accounts to verify if an MP3 is fixed or not.

I know it is frustrating, but we are working to get some resolution to this.

You didn't read this did you.  This clearly states what while it is not entirely a Label Issue and it is not entirely a Zune Software issue the very real possibility is that it is in FACT a label issue.  There is even a user in this very thread claiming he had this very thing happen to him on 3 different album purchases from the exact same RECORD LABEL.  The obviousness of the problem should be plain to see (that MOST of the problem is in FACT label related and NOT Zune Marketplace Related).

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I got this error after attempting to download Forever by Jonathan Ansell. None of the songs downloaded, but yet my points were deducted.

I tried to restore, only learn that policy shift now prohibits restoration of MP3 files.

After calling Customer Support, I finally got my points back. Went over to iTunes and got the tracks after all.

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Richard | Zune 80 - 83rd member on Zune Forums.

http://animorphsforum.com & http://zunejamaica.com

 Richardgm wrote:

I got this error after attempting to download Forever by Jonathan Ansell. None of the songs downloaded, but yet my points were deducted.

I tried to restore, only learn that policy shift now prohibits restoration of MP3 files.

After calling Customer Support, I finally got my points back. Went over to iTunes and got the tracks after all.

Policy does not say you cannot redownload mp3s (I have done it several times).  There are issues with recording labels that MS is trying to fix and because of the Record Labels restriction do not allow this.

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 st0icr4ven wrote:

 Richardgm wrote:

I got this error after attempting to download Forever by Jonathan Ansell. None of the songs downloaded, but yet my points were deducted.

I tried to restore, only learn that policy shift now prohibits restoration of MP3 files.

After calling Customer Support, I finally got my points back. Went over to iTunes and got the tracks after all.

Policy does not say you cannot redownload mp3s (I have done it several times).

Incorrect.

MP3 tracks that are purchased from Zune Marketplace are not eligible for redownload, repurchase, or restore.

Source

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Richard | Zune 80 - 83rd member on Zune Forums.

http://animorphsforum.com & http://zunejamaica.com

so it says -shrugs- and this is a policy MS is trying to change.

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 TheCthulhian wrote:

The software trumps any WMA or downloaded content with any MP3 conteent, so the moment it believes you have the MP3 of a track it trumps all other types of files. It is also something that is being looked into.

As a bit of Fuel here...

I picked up an album on Zune Pass ( Pirates Of The Caribbean: Original Score ), decided I liked it, then bought it prior to the release of the MP3 version,  so I have the WMA version on disk.  I noticed that it had stopped Syncing with my Zune,  upon investigation of why that was, I noticed that it was throwing a C00D12EA error.  When I went to play it from my Collection ( its physically on the disk ) received the C00D12EA error.  Figuring something was up I looked up trying to restore it, once again the C00D12EA error. At which point I noticed that there was an MP3 version of the disc now available.

 

This scenario is not a direct Download issue.. it’s a right to play/sync a WMA issue where the purchase venue has changed from WMA to MP3
 Iv never had the MP3 version of the disc.

 

Update:

Actually.. I’m looking at all the errors I’m having with Sync’s to my Zune, and they are all the same situation.. A purchased WMA version of something available now as an MP3..

 

any ideas?

 

There is some odd coding on the marketplace in some instances.  From what I read about what you're describing, sounds like that album got caught in the sudden unspecified record label change that effected more then a few things to cause a massive headache (don't remember where Ir read it).  Basically the record label changed a bunch of files and didn't inform MS or they weren't implimented properly and it just screwed a bunch of crap up.  Which they are trying to clean up now and it's just one really big hassle.  if you have the songs on disc though they should play and you can even rip them back as mp3s if you wanted.  As always though mp3 trumps any wma i.e. if you had an mp3 version of a song, say you purchased it and lost it.  You cannot download the wma version for play (if that makes any sense).

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That’s the thing… they are not MP3’s they are WMA’s
The marketplace is not letting me play, sync, burn or redownload them, Even though it shows them in my purchase history.  

WMAs are alloted a ceratin amount of downloads and I believe the number is 5.  You can email a Zune Team member and they can check for you and let you know what the issue(s) is/are.  I've done it before.

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i'm 4 for 4 in the last 30 days for bad mp3 downloads for C00d12ea error. Latest culprit- Paul Van Dyk- Hands on in Between (Label-Mute Corporation US) only 5 out of 16 tracks downloaded i think i've had it. Till Zune can figure out the bad mp3 download issue and get things sorted out with the record labels and Zune Marketplace around redownload if download fails the first time..i'm going to use Amazon which doesn't have any of these issues. THis is the 4th time i've had to spend almost a half hour on the phone with Zune support to get a refund on points..

Having the same error as everyone else here. Purchased an album a year or so back. I have since completely rebuilt my computer with all new hardware, and lost the all previously downloaded items due to the hard drive crash. Unable to download the album back. Yay.

 Juravieal wrote:

Having the same error as everyone else here. Purchased an album a year or so back. I have since completely rebuilt my computer with all new hardware, and lost the all previously downloaded items due to the hard drive crash. Unable to download the album back. Yay.

If they are mp3s you are out of luck as you can't redownload mp3s as another user and zune team member have stated.

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