Those of you with STILL frozen Zune.

DO NOT PRY OPEN YOUR ZUNES! :)

 

My Zune 30 is frozen. What should I do?

Follow these steps:

1. Disconnect your Zune from USB and AC power sources.

2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.

3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).

4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.

Once the battery has sufficient power, the player should start normally. No other action is required—you can go back to using your Zune!

 

My Zune 30 has been working fine today. Should I be worried?

Nope, your Zune is fine and will continue to work as long as you do not connect it to your computer before noon GMT on January 1, 2009 (7 a.m. Eastern or 4 a.m. Pacific time).

Note: If you connect your player to a computer before noon GMT on January 1, 2009,  you'll experience the freeze mentioned above—even if that computer does not have the Zune software installed. If this happens, follow the above steps.

 

What if I have rights-managed (DRM) content on my Zune?

Most likely, rights-managed content will not be affected by this issue. However, it's a good idea to sync your Zune with your computer once the freeze has been resolved, just to make sure your usage rights are up to date.

 

What if I took advice from the forums and reset my Zune by disconnecting the battery?

This is a bad idea and we do not recommend opening your Zune by yourself (for one thing, doing so will void your warranty). However, if you've already opened it, do one of the following:

·    Wait 24 hours from the time that you reset the Zune and then sync with your computer to refresh the usage rights; or

Delete the player's content using the Zune software (go to Settings, Device, Sync Options, Erase All Content), then re-sync it from your collection.

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Danes

Mine came back today just as advertised.... all songs intact...no worries.....

Just wanted to add my 2 cents. I have a brown Zune 30gb that I bought 2 years ago and never experienced any problems until 2 days ago. Anyways, I waited like the front page said and my zune didn't fix itself. I took it apart yesterday (I'm an experienced technician) and did the battery disconnect and then today I tried almost everything possible to get it to work.

The only thing that actually worked was to take it apart and disconnect the battery again. The second I did that, poof, my zune was alive again. Now I'm adding the 16 gigs of stuff I had back onto it. If you feel confident in your abilities taking the zune apart is as simple as popping off a tiny plastic piece, removing two small screws and gently pulling the back from the front. It's that easy. In order to put it back together, repeat the previous steps in reverse order.

It's disheartening to have a device we've come to rely on break down for no apparent reason. All I can say is to a few people that griped about the warranty and it not being Microsoft's fault. B.S.

I did nothing to make my Zune stop working. I paid for the device and I expect it to work. Whether or not we have warranties, Microsoft should fix this device regardless because THEY are the ones who screwed up the code, not us. If they refuse to fix anyone's Zune that is bricked it seems like an easy lawsuit, considering it made National News. Microsoft seems to have a track record recently of mucking things up (3ROD anyone?). Anyways, I'm sure the less mature forum addicts are going to flame this post but keep in mind, your argument is pointless. The entire world knows that the Zune screwed up yesterday, we just need a way to fix it quickly and efficiently. ☮-PEACE-☮

 floozuki wrote:

 TomH4th wrote:

 floozuki wrote:

Good question.....mine has been going for about 20 minutes now at least

Same here. Guess I'll leave it for a few hours and see what happens.

 

I got tired of waiting.....opened it up and did a hard reset.  Seems that "triggered" it cause now its telling me to connect it to my PC and then open the Zune software and restore the firmware.  It seems to be seeing it.....hopefully all is on the road to recovery.

Careful, hard reset by pulling the battery is funky at times, I did it when i replaced my harddisk and it was a corruption issue,

It Did Screen 3, then 1, then 2, but it wouldnt load the firmware, Zune software would say not enough space, so I still had to do Back, Left, Center to clear everything and then load the firmware.

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Skate Zilla

My 30GB was still frozen this afternoon after letting it charge via USB. I've tried the hard reset - which stuck at "clearing contents". Battery drained, now when I charge it, I just get the Zune logo - no progress bar or anything. I'm going to try the hard reset again, but I'm thinking this is a brick..

I let it die, then charged it and tried starting it after about 10/15 minutes.  It started with the regular Zune logo and immediately went dark.  At this point it is entirely unresponsive.  Support gave me the standard $150 out-of-warranty repair.  It makes more sense to just buy a new one...

How long does it take for the Zune to clear the contents?

wait thats what happend to me aswell look on page 1 for original post and look at page 2 for mine all is not lost

 jimcrapo wrote:

My 30GB was still frozen this afternoon after letting it charge via USB. I've tried the hard reset - which stuck at "clearing contents". Battery drained, now when I charge it, I just get the Zune logo - no progress bar or anything. I'm going to try the hard reset again, but I'm thinking this is a brick..

No it isn't, mine did EXACTLY the same thing. The only way I was able to fix it was by opening it.....see my post below...

This worked for me, too bad I have to reload everything now =[  but at least I don't have a paper weight.

Hey how long did it take for your zune to clear its contents?

 Jusdafide wrote:

 jimcrapo wrote:

My 30GB was still frozen this afternoon after letting it charge via USB. I've tried the hard reset - which stuck at "clearing contents". Battery drained, now when I charge it, I just get the Zune logo - no progress bar or anything. I'm going to try the hard reset again, but I'm thinking this is a brick..

No it isn't, mine did EXACTLY the same thing. The only way I was able to fix it was by opening it.....see my post below...

So you did a hard reset, then disconnected the battery? That gives me some hope, but of course my precision toolkit is at the job. I have no qualms taking it apart, did it yesterday when this debacle started.. only for it to freeze up again on me while I was on the train ride home. Hopefully it'll come back to life.. thanks for the info.