Cannot Install Zune Driver

These had Access Denied:

Process Name: rundll32.exe
Operation: RegDeleteValue
Path: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\ProxyBypass

Process Name: rundll32.exe
Operation: RegDeleteValue
Path: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\IntranetName

Process Name: WUDFHost.exe
Operation: RegOpenKey
Path: HKCR\CLSID\{a bunch of numbers and letters I don't want to type out}

TeaTimer was also showing Access Denied, but we turned it off for now.

For those of you who added Local Service as an admin, have you gone back and taken the rights away after the drivers have installed and the Zune starts working correctly?

I know this computer was infected with malware a few weeks ago, and I really hesitate to leave the security open in case there's still some bad stuff on there somewhere that might get set loose again.

Process Name: WUDFHost.exe
Operation: RegOpenKey
Path: HKCR\CLSID\{a bunch of numbers and letters I don't want to type out}

 

Could you post this one in it's entirety and include a couple right before it?

 

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Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

Here is a screen image:

http://farm3.static.flickr.com/2380/2127410142_415991e3bc_o.jpg

I wasn't sure what exactly you were looking for, so I thought this would be easier than posting just a few.

I really appreciate any help you can give me!

Yes, the screen shot helps.  Could you look in the registry at that key and see what te permissions are for it?

 

Run regedit, select Edit -> Find, and enter {0b91a74b-ad7c-4a9d-b563-29eef9167172}.

When it finds it, right click on that entry and select permissions.

Are SYSTEM and Users included in the permissions? (you can send another screen shot)

 

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Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

There are permissions for:

Restricted (has Read)
System (has Full Control and Read)
Red (has Full Control and Read)
Administrators (has Full Control and Read)

"Red" is the name of the PC and my fiance's username

http://farm3.static.flickr.com/2267/2126668327_1df5e06cbe_o.jpg

Do I need to add Users?

Users permission could be needed, but I'd recommend not adding it yet until we can see the problem in more detail.  If you/I get it wrong, it may be very difficult to fix.

 

Could you click on the advanced button and send a screen shot of those permission details?

 

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Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

Also, looking at the permissions for the entries before and after {0B8732A6-AF74-498C-A251-9DC86B0538B0}, do those have the same permissions (Users missing)?

 

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Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

Sorry, wrong key...  Before and after {0b91a74b-ad7c-4a9d-b563-29eef9167172}

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Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

The three before and the three after do NOT have Users listed, and all other permissions are the same. I didn't know how far back to look, but I checked 3 on each side.

Here is the image of advanced permissions:

http://farm3.static.flickr.com/2023/2126715149_3549eceabc_o.jpg

I don't know if adding Users at that point will solve problem, and if you want to make the registry change, it's at your own risk.

 

If you're willing to continue, here's what to do.  (and thanks for helping to track this problem down)

For the HKEY_CLASSES_ROOT\CLSID\{0b91a74b-ad7c-4a9d-b563-29eef9167172} key, go to permissions and advanced.

Add Red-PC\Users and select to Allow Query Value, Enumerate Subkeys, Notify, and Read Control.

 

If it still doesn't work, get a new capture of Process Monitor and look for the next problem.

 

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Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

Still didn't work... I got the same code 10 error as well.

I ran Process Monitor and got a few new errors:

svchost.exe RegOpenKey HKCR\CLSID\{a47979d2-c419-11d9-a5b4-001185ad2b89} Desired Access: Read

WUDFHost.exe RegOpenKey HKCR\CLSID\{0c15d503-d017-47ce-7b3f978721cc} Desired Access: Read

jusched.exe RegOpenKey HKLM\SOFTWARE\JavaSoft\Java Update\Policy (A bunch of them - no picture)

rundll32.exe RegDeleteValue (same paths as before)

I checked permissions for the first two, and they were missing Users just like the other one.

*I just ran it again, and I did not get any more "jusched.exe" errors. I have no idea what that was...