Cannot Install Zune Driver

 Goggles8Pisano wrote:

Go to Accessories, right click on Command Screen, run as administrator and enter:
net localgroup "Administrators" "NT Authority\Local Service" /add
Then restart your computer, and plug in the Zune

If these steps work for you, then you probably have folders or files that have incorrect security permissions set on them.  By adding local service to administrators (which I do NOT recommend) you're essentially giving it access to everything.

 

EVERYONE LISTEN TO AENURSTALON!!!!!! IT WOOOOOOORKS!!!!!!!

Go to Accessories, right click on Command Screen, run as administrator and enter:
net localgroup "Administrators" "NT Authority\Local Service" /add
Then restart your computer, and plug in the Zune

dont listent to goggles, i have read all 20 pages of help and this guy has been giving everyone the run around, post this and post that, we are trying our best., go to windows folder find this file, etc.etc... thank god to AenursTalon, a non MS technician who helped us all with 1 post, my zune works now, i have vista home premium and with the yellow exclamation and code 10. i did all the *** that goggles told me to do, and all nothing. 

Not everyone has the same problem.  About half the problems I've helps users with on this forum were not even Zune problems.  I didn't say the administrators group including local service wouldn't work for some.  I said it was indicative of another problem yet to be identified and reducing the security on your system with this change is not a good idea.

 

For those of you that still have problems, I and others on the Zune team will continue to help solve your problem.

 

---

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

I used to love my Zune....until a few weeks after the upgraded firmaware. Well, I only really liked it before the firmware update. It would only pull up part of my musice...not because of hd constraints either. It would fill up 22 gigs and leave a few albums off. I found that I needed to get all the meta info for my cds through media player 11. With the new firmware (2.1? or 2.2 1040 bootloader 425 on my old brick Zune 30 gig), most of the updated music came up and my Zune was finally full to the seams. 

It was fine until last week. Then after a re-sync, it removed 3200 songs and kept skipping them with syncs thereafter. I renistalled Zune software...no luck. Reset Zune a few times, no luck. Deleted the library a few times, no luck (2259 songs on zune 2.9 gigs).

Now with the 177mb full package with updatesave the unable to get updates and this driver roll back at 65% install of 170 mb all packages file ZunePackage.exe (6.1.0022.4 (SRV03_QFE.031113-0918). Install failed Custom Action: 14:56:37:701 operation 'InstallDriver' has finished with result 0x800070643

and cust action op 'RemoveDriver' has finished with result 0x80004005

DIFXAPP: Rollback failed with error 0x2.

Error Code 0x800070643

Application Log:

Product: Zune -- Custom Action 14:56:38.216: Operation 'RemoveDriver' has finished with result 0x80004005.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

0000: 7b 46 45 30 32 35 36 44   {FE0256D
0008: 42 2d 35 30 39 43 2d 34   B-509C-4
0010: 30 41 43 2d 42 38 38 38   0AC-B888
0018: 2d 32 35 34 33 41 44 34   -2543AD4
0020: 32 39 38 45 36 7d         298E6} 

Product: Zune -- Custom Action 14:56:37.701: Operation 'InstallDriver' has finished with result 0x80070643.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

0000: 7b 46 45 30 32 35 36 44   {FE0256D
0008: 42 2d 35 30 39 43 2d 34   B-509C-4
0010: 30 41 43 2d 42 38 38 38   0AC-B888
0018: 2d 32 35 34 33 41 44 34   -2543AD4
0020: 32 39 38 45 36 7d         298E6} 

0000: 3045467b 44363532 30352d42 342d4339
0010: 2d434130 38383842 3435322d 34444133
0020: 45383932 7d36

installer is running over my user account that is an admin on this comp.

 

In device manager I have an unknown bus device for each install that fails. I have 1 bad hardware message per device in dev manager upon boot that pops up as well as some crap about zunecfg in an error message box with a red icon. Unknown devie in Device Manager->"System Devices".

 

Windows driver foundation service is running : C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

Put the local system account as an admin (very bad).

I can't uninstall media player 11 (or rollback). It says it does it, and it does not do a thing. Goes throguh the whole song and dance of rolling back. Reinstall over media player 11 goes fines, but never helps. Zune installer always fails at 65%.

 

WuDf010000Inst.log (I removed the old one as it went back to 2006)

[Wudf01000Inst.log]
0.687: ================================================================================
0.687: 2007/12/17 14:48:34.879 (local)
0.687: c:\b5d8924dd0a765f942fc6b627adf\update\update.exe (version 6.3.3.0)
0.812: Hotfix started with following command line: /quiet /norestart /er
0.859: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
0.984: WUDFCustom: Entering callback BeginInstallation.
0.984: WUDFCustom: installing version (1,0,0,5716.32).
0.984: WUDFCustom: Checking for presence of previous UMDF installation.
1.031: WUDFCustom: Found binary %WINDIR%\system32\drivers\wudfrd.sys version (1.0.0.5716.32)
1.078: WUDFCustom: Found binary %WINDIR%\system32\drivers\wudfpf.sys version (1.0.0.5716.32)
1.156: WUDFCustom: Found binary %WINDIR%\system32\wudfhost.exe version (1.0.0.5716.32)
1.328: WUDFCustom: Found binary %WINDIR%\system32\wudfsvc.dll version (1.0.0.5716.32)
1.750: WUDFCustom: Found binary %WINDIR%\system32\wudfx.dll version (1.0.0.5716.32)
1.953: WUDFCustom: Found binary %WINDIR%\system32\wudfplatform.dll version (1.0.0.5716.32)
2.156: WUDFCustom: Found binary %WINDIR%\system32\wudfcoinstaller.dll version (1.0.0.5716.32)
2.156: WUDFCustom: UMDF installation is same as update.
2.156: DoInstallation: CustomizeCall Failed: 0xf901
2.156: WUDFCustom: Entering callback EndInstallation.
2.156: WUDFCustom: Entering callback FailedInstallation.
2.218: An equivalent or newer version of UMDF is already installed on this system.
2.218: Update.exe extended error code = 0xf901

Oh yea, Windows XP SP2 with every patch (until tommorrow anyways).

After all of that headache, I think the windows update servers were just down Sat and sunday late (12/14/2007 and 15th). After removing all the failed hardware tidbits from bad installs, I just tried zunesetuppkg-x86.exe (6.1.0022.4 (SRV03_QFE.031113-0918)) again and it worked. Zune installed, and is now syncing 30gb worth of my music. So, all you have to do is completely corrupt Zune player, uninstall and re-install a few dozen times and media player, and then fix it and you can sync all of your music. ?
I guess there is a collection tool out that I will try first next time.

I also removed that admin priv from local system and I am still up an running.

Or did a service pack uninstaller get all this fixed? 6.3.0004.0 built by: dnsrv. That was in a self extractor I did not see prior to getting zune installed.

wdf01000.sys and wdf01000.sys.

 

0.547: ================================================================================
0.547: 2007/12/17 18:55:18.984 (local)
0.547: c:\cd27fb0b20227f28c2eddc56342a\update\update.exe (version 6.3.4.0)
0.562: Hotfix started with following command line: /quiet
0.562: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
0.562:  C:\WINDOWS\system32\DRIVERS\wdf01000.sys is Present
0.562: FileVersion of C:\WINDOWS\system32\DRIVERS\wdf01000.sys is Greater Than 1.5.5600.0
0.562: Condition Check for Line 1 of PreRequisite returned FALSE
0.562: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.562: Wdf01005 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install Wdf01005 failed. For More details check the Log File c:\windows\Wdf01005Inst.log
0.562: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.562: Setup cannot continue because one or more prerequisites required to install Wdf01005 failed. For More details check the Log File c:\windows\Wdf01005Inst.log
0.562: Update.exe extended error code = 0xf0f4
0.562: Update.exe return code was masked to 0x643 for MSI custom action compliance.
0.312: ================================================================================
0.312: 2007/12/17 19:10:02.656 (local)
0.312: c:\35a0fbe214858d0bec32bcd3a49d\update\update.exe (version 6.3.4.0)
0.312: Hotfix started with following command line: /quiet
0.328: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
0.344:  C:\WINDOWS\system32\DRIVERS\wdf01000.sys is Present
0.344: FileVersion of C:\WINDOWS\system32\DRIVERS\wdf01000.sys is Greater Than 1.5.5600.0
0.344: Condition Check for Line 1 of PreRequisite returned FALSE
0.344: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.344: Wdf01005 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install Wdf01005 failed. For More details check the Log File c:\windows\Wdf01005Inst.log
0.344: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.344: Setup cannot continue because one or more prerequisites required to install Wdf01005 failed. For More details check the Log File c:\windows\Wdf01005Inst.log
0.344: Update.exe extended error code = 0xf0f4
0.344: Update.exe return code was masked to 0x643 for MSI custom action compliance.
0.703: ================================================================================
0.703: 2007/12/17 19:10:05.687 (local)
0.703: c:\f8e10c3b49b3c0bad5\update\update.exe (version 6.3.4.0)
0.765: Hotfix started with following command line: /quiet
0.765: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
0.765:  C:\WINDOWS\system32\DRIVERS\wdf01000.sys is Present
0.765: FileVersion of C:\WINDOWS\system32\DRIVERS\wdf01000.sys is Greater Than 1.5.5600.0
0.765: Condition Check for Line 1 of PreRequisite returned FALSE
0.796: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.796: Wdf01005 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install Wdf01005 failed. For More details check the Log File c:\windows\Wdf01005Inst.log
0.796: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.796: Setup cannot continue because one or more prerequisites required to install Wdf01005 failed. For More details check the Log File c:\windows\Wdf01005Inst.log
0.796: Update.exe extended error code = 0xf0f4
0.796: Update.exe return code was masked to 0x643 for MSI custom action compliance.

TOP SETEPAPI.log

[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 2
Platform ID = 2 (NT)
Service Pack = 2.0
Suite = 0x0100
Product Type = 1
Architecture = x86
[2007/12/17 00:27:40 4272.215]
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 2 of 2 failed. Error 1603: Fatal error during installation.
[2007/12/17 00:30:00 3672.222 Driver Install]
#-406 Obtaining rollback information for device "ROOT\SYSTEM\0005":
#-019 Searching for hardware ID(s): root\umbus
#-198 Command line processed: C:\WINDOWS\system32\MsiExec.exe -Embedding 86D9DF5EB19953BA5F85A7C4E79B54C0
#I063 Selected driver installs from section [UmBusRoot_Device] in "c:\windows\inf\oem91.inf".
#I320 Class GUID of device remains: {4D36E97D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
[2007/12/17 00:30:00 3672.216]
#-198 Command line processed: C:\WINDOWS\system32\MsiExec.exe -Embedding 86D9DF5EB19953BA5F85A7C4E79B54C0
#I060 Set selected driver.
#-019 Searching for hardware ID(s): root\umbus
#I022 Found "root\umbus" in c:\program files\zune\drivers\zunebusenum\zumbus.inf; Device: "Zune Bus Root Bus Enumerator"; Driver: "Zune Bus Root Bus Enumerator"; Provider: "Microsoft"; Mfg: "Microsoft"; Section name: "UmBusRoot_Device".
#I023 Actual install section: [UmBusRoot_Device.NT]. Rank: 0x00000000. Effective driver date: 10/25/2007.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [UmBusRoot_Device] in "c:\program files\zune\drivers\zunebusenum\zumbus.inf".
#I320 Class GUID of device remains: {4D36E97D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-124 Doing copy-only install of "ROOT\SYSTEM\0005".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [UmBusRoot_Device.NT.Interfaces] from "c:\program files\zune\drivers\zunebusenum\zumbus.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 2 of 2 failed. Error 1603: Fatal error during installation.
[2007/12/17 00:31:57 7308.223 Driver Install]
#-406 Obtaining rollback information for device "ROOT\SYSTEM\0005":
#-019 Searching for hardware ID(s): root\umbus
#-198 Command line processed: C:\WINDOWS\system32\MsiExec.exe -Embedding 662E894DAAD1B642644633A3C127B232
#I063 Selected driver installs from section [UmBusRoot_Device] in "c:\windows\inf\oem91.inf".
#I320 Class GUID of device remains: {4D36E97D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
[2007/12/17 00:31:56 7308.217]
#-198 Command line processed: C:\WINDOWS\system32\MsiExec.exe -Embedding 662E894DAAD1B642644633A3C127B232
#I060 Set selected driver.
#-019 Searching for hardware ID(s): root\umbus
#I022 Found "root\umbus" in c:\program files\zune\drivers\zunebusenum\zumbus.inf; Device: "Zune Bus Root Bus Enumerator"; Driver: "Zune Bus Root Bus Enumerator"; Provider: "Microsoft"; Mfg: "Microsoft"; Section name: "UmBusRoot_Device".
#I023 Actual install section: [UmBusRoot_Device.NT]. Rank: 0x00000000. Effective driver date: 10/25/2007.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [UmBusRoot_Device] in "c:\program files\zune\drivers\zunebusenum\zumbus.inf".
#I320 Class GUID of device remains: {4D36E97D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-124 Doing copy-only install of "ROOT\SYSTEM\0005".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [UmBusRoot_Device.NT.Interfaces] from "c:\program files\zune\drivers\zunebusenum\zumbus.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 2 of 2 failed. Error 1603: Fatal error during installation.
[2007/12/17 00:45:11 404.3 Driver Install]
#-019 Searching for hardware ID(s): root\umbus
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I022 Found "root\umbus" in C:\WINDOWS\inf\oem91.inf; Device: "Zune Bus Root Bus Enumerator"; Driver: "Zune Bus Root Bus Enumerator"; Provider: "Microsoft"; Mfg: "Microsoft"; Section name: "UmBusRoot_Device".
#I023 Actual install section: [UmBusRoot_Device.NT]. Rank: 0x00000000. Effective driver date: 10/25/2007.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [UmBusRoot_Device] in "c:\windows\inf\oem91.inf".
#I320 Class GUID of device remains: {4D36E97D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "ROOT\SYSTEM\0006".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [UmBusRoot_Device.NT.Interfaces] from "c:\windows\inf\oem91.inf".
#I054 Interfaces installed.

Bottom of setupapi.log

[2007/12/17 18:55:07 3512.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{6378726A-1826-4C29-BD8D-C0C2834B450F}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): root\umbus
#I022 Found "root\umbus" in C:\WINDOWS\inf\oem91.inf; Device: "Zune Bus Root Bus Enumerator"; Driver: "Zune Bus Root Bus Enumerator"; Provider: "Microsoft"; Mfg: "Microsoft"; Section name: "UmBusRoot_Device".
#I023 Actual install section: [UmBusRoot_Device.NT]. Rank: 0x00000000. Effective driver date: 10/25/2007.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [UmBusRoot_Device] in "c:\windows\inf\oem91.inf".
#I320 Class GUID of device remains: {4D36E97D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-124 Doing copy-only install of "ROOT\SYSTEM\0005".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [UmBusRoot_Device.NT.Interfaces] from "c:\windows\inf\oem91.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 2 of 2 failed. Error 1603: Fatal error during installation.
[2007/12/17 19:09:58 2008.3 Driver Install]
#-019 Searching for hardware ID(s): root\umbus
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I022 Found "root\umbus" in C:\WINDOWS\inf\oem91.inf; Device: "Zune Bus Root Bus Enumerator"; Driver: "Zune Bus Root Bus Enumerator"; Provider: "Microsoft"; Mfg: "Microsoft"; Section name: "UmBusRoot_Device".
#I023 Actual install section: [UmBusRoot_Device.NT]. Rank: 0x00000000. Effective driver date: 10/25/2007.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [UmBusRoot_Device] in "c:\windows\inf\oem91.inf".
#I320 Class GUID of device remains: {4D36E97D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "ROOT\SYSTEM\0005".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [UmBusRoot_Device.NT.Interfaces] from "c:\windows\inf\oem91.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 2 of 2 failed. Error 1603: Fatal error during installation.
[2007/12/17 19:10:02 3512.8]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{6378726A-1826-4C29-BD8D-C0C2834B450F}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): root\umbus
#I022 Found "root\umbus" in C:\WINDOWS\inf\oem91.inf; Device: "Zune Bus Root Bus Enumerator"; Driver: "Zune Bus Root Bus Enumerator"; Provider: "Microsoft"; Mfg: "Microsoft"; Section name: "UmBusRoot_Device".
#I023 Actual install section: [UmBusRoot_Device.NT]. Rank: 0x00000000. Effective driver date: 10/25/2007.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [UmBusRoot_Device] in "c:\windows\inf\oem91.inf".
#I320 Class GUID of device remains: {4D36E97D-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-124 Doing copy-only install of "ROOT\SYSTEM\0005".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [UmBusRoot_Device.NT.Interfaces] from "c:\windows\inf\oem91.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#E151 Coinstaller 2 of 2 failed. Error 1603: Fatal error during installation.
[2007/12/17 19:10:26 4416.379]
#-198 Command line processed: "C:\WINDOWS\system32\mmc.exe" /s C:\WINDOWS\system32\compmgmt.msc
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "ROOT\SYSTEM\0005".
#I048 Device removed.

I got my Zune last week, installed the software and was up and running without issues.  After ripping about 40 CD's and seeing my PC get sluggish, I decided I should try a reboot.  My PC hung on booting on the initial black with Windows XP logo screen.  After several reboots with the same result, I finally tried 'Last known good' which was successful.  However, after that time my Zune would no longer connect.  I was getting the problems commonly reported in this thread about the inability to load the device driver....could not find specified file.  I was getting a Code 16 instead of Code 10 though.  I spent several hours reading every post and getting nowhere.  I believe that somewhere along the way since I first installed the Zune that I somehow got roped into a WMP 11 upgrade.  Maybe that somehow got everything horked up.  Several reinstalls of Zune software was unsuccessful.  Adding Local Service to Admin group did not help.  I finally tried these steps which did prove to finally be successful:

1. Uninstall Zune
2. Uninstall WMP 11
3. Uninstall WM Format Runtime 11
4. Uninstall MSFT User Mode Driver Framework Feature Pack 1.0....turns out this had a ton of dependencies, so I chose to leave it installed.
5. Reinstall Zune (using downloaded zunesetuppkg-x86.exe).  This install took about 30 minutes.  So I guess removing WMP cleaned out some junk because the previous reinstalls of Zune were done in under 10 mins.
6. Launch Zune and plugged in device.  Device was found and driver appeared to install successfully.  At first there were issues syncing.  There were 400+ MP3's waiting to sync.  It appeared to get one done and then threw an error about unable to communicate with device.  Unplugged and reconnected the device and now its flying.

Hope this helps someone.  Goggles, if you need any other data let me know.  WinXP + SP2 + fully patched.

Should I attempt to install WMP 11 again, or is that just pushing my luck??

 

Update:  I believe the Zune NT Services might not have been installed, and the reinstall wasn't putting them back before I removed WMP 11.  I see them now, but am pretty sure they weren't there before.  Most specifically "Zune Bus Enumerator", as that is the only one I have Started.  Other users may want to check the existence of that service (Start/Run, Services.msc).

 GODHEADSTRTTEAM wrote:

 Goggles8Pisano wrote:

Go to Accessories, right click on Command Screen, run as administrator and enter:
net localgroup "Administrators" "NT Authority\Local Service" /add
Then restart your computer, and plug in the Zune

If these steps work for you, then you probably have folders or files that have incorrect security permissions set on them.  By adding local service to administrators (which I do NOT recommend) you're essentially giving it access to everything.

 

EVERYONE LISTEN TO AENURSTALON!!!!!! IT WOOOOOOORKS!!!!!!!

Go to Accessories, right click on Command Screen, run as administrator and enter:
net localgroup "Administrators" "NT Authority\Local Service" /add
Then restart your computer, and plug in the Zune

dont listent to goggles, i have read all 20 pages of help and this guy has been giving everyone the run around, post this and post that, we are trying our best., go to windows folder find this file, etc.etc... thank god to AenursTalon, a non MS technician who helped us all with 1 post, my zune works now, i have vista home premium and with the yellow exclamation and code 10. i did all the *** that goggles told me to do, and all nothing. 

worked for me, thanks!

 Goggles8Pisano wrote:

Not everyone has the same problem.  About half the problems I've helps users with on this forum were not even Zune problems.  I didn't say the administrators group including local service wouldn't work for some.  I said it was indicative of another problem yet to be identified and reducing the security on your system with this change is not a good idea.

For those of you that still have problems, I and others on the Zune team will continue to help solve your problem.

I'd listen to Goggles on this one folks. From what I understand, adding "Local Service" to the administrator group basically means you're allowing anything currently installed on your computer to act as an administrator and do whatever it wants. In most cases this won't be a problem, and while it can indeed address some conflicts you have to consider what malware could do with this kind of opening. Yes it fixes the issue, but it puts a bullet hole in your computers security.

In the past I've found that these sort of permission issues have something to do with the User Account Control feature, try looking there for one thing. If you have UAC turned off, your computer might be confused as to just what permissions it should give to certain programs. Apparently having UAC off gives you sort of quasi-admin control, you may appear as the administrator but are missing some key admin rights.

That's just my understanding of it, I'm no expert but I just hope you guys consider carefully before pulling out a "big gun" fix like that Local Service one.

I just got my Zune 2 days ago.

After 2 hours of trying I got it installed and synced to my mom's super old computer running XP. I only got a few songs on it though, but at least I knew it worked.

I'm now trying to get it hooked up to my fiance's computer running Vista and I'm getting the same "code 10" "can't install drivers" stuff as everyone else. We've tried re-installing all of the Zune software and it hasn't worked. But, since I'm only here for a week, I didn't want to mess around on his computer changing the names of files and permissions for everything.

Has anyone found a different solution other than adding Local Service to admin?

You could try adding the Local Service to the administrators group as a test to see if it fixes the problem and then remove it.

 

We have identified one case where adding Everyone to the permissions for C:\ fixed the problem also. This still isn't the best solution but is better than adding Local Service to Administrators.  Let us know if that helps.

 

Here is method to help determine where the permission problem is occuring.

 

Download Process Monitor from http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Run Process Monitor.
Uncheck File -> Capture Events
Under Filter -> Filter... add the following filter to the list: “Process Name is not WUDFHost.exe then exclude”
Select Edit -> Clear Display
Check File -> Capture Events
Connect the device and reproduce the problem.
Uncheck File -> Capture Events
Save the log file as a PML file (the default).
Look in the log for a Result of ACCESS DENIED.  The Path will be where the permission problem exists.

---

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.