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UPDATE - Spoke with MS Tech Support

Started by Hitman4hire26 at 12/31/2008 16:43:18. Topic has 17 replies.
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Join Date: 11/22/2007 05:51:51

Posts: 1
12/31/2008 16:43:18
re: UPDATE - Spoke with MS Tech Support
honestly I want my money back
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Join Date: 12/31/2008 14:04:57

Posts: 14
12/31/2008 16:43:28
re: UPDATE - Spoke with MS Tech Support
dieselrise The tech guy I spoke with was in the U.S., the operator, however, was not. How I got to the guy was random, the operator said that she had a technical representative on the line that wanted to speak to me further about the problem. I believe he was in the support and development team.
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Join Date: 11/13/2007 14:15:30

Posts: 3
12/31/2008 16:45:41
re: UPDATE - Spoke with MS Tech Support
 ClassicalMan wrote:
That number is not working apparently -- at least from the Washington D.C. metro area.  I get a recorded message telling me to call another 800 number for "exciting people wanting to talk to you live right now."  Not sure what can be done at this point.
The correct area code is 877... the original poster made a typo. 877-GET-ZUNE is the correct number to dial.
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Join Date: 9/14/2008 17:54:44

Posts: 43
12/31/2008 16:50:30
re: UPDATE - Spoke with MS Tech Support
 Furious Mittens wrote:
dieselrise The tech guy I spoke with was in the U.S., the operator, however, was not. How I got to the guy was random, the operator said that she had a technical representative on the line that wanted to speak to me further about the problem. I believe he was in the support and development team.


Sometimes the foreign service agents speak very good English, so it's hard to tell where they actually reside. It is possible to get support from someone in the US, but that's usually only once the issue has been escalated.
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Join Date: 12/31/2008 14:04:57

Posts: 14
12/31/2008 16:54:07
re: UPDATE - Spoke with MS Tech Support
That's a possibility most of the time, but this guy was definitely from the U.S.
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Join Date: 12/31/2008 15:20:36

Posts: 11
12/31/2008 16:55:51
re: UPDATE - Spoke with MS Tech Support
the zune hotline doesnt even connect me to a agent, the computer tries to connect me to a agent and i get the operator saying my call cant be completed OR i get the computer telling me call vaolumes are extreme... Goodybye
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Zune Forums > community assis... > device: zune hd... > UPDATE - Spoke with MS Tech Support
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