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XP/Vista tutorials (w/pics) for Music & Album Art Issues

Started by sectionboy at 11/13/2007 21:35:01. Topic has 355 replies.
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Join Date: 11/13/2007 20:42:50

Posts: 203
11/13/2007 21:35:01
re: STICKY: Guide for fixing your music library for those having issues.

 obmiz wrote:
The path above is slightly wrong. On XP, the ZuneStore.sdf file resides in %userprofile%\Local Settings\Application Data\Zune. If you are still having trouble, try renaming the file CurrentDatabase_365.wmdb along with the ZuneStore.sdf file and restarting the Zune client. Rename them to anything - better than deleting as you can get them back if need be :)

 

On my pc, it's

%userprofile%\Local Settings\Application Data\Microsoft\Zune\

Don't know about anybody else.

Feature request: *Asia language support *More flexible playlist on device

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Join Date: 11/13/2007 18:25:37

Posts: 3
11/13/2007 21:54:12
re: STICKY: Guide for fixing your music library for those having issues.

WOW!!!!  It worked great for me!  Easy fix.

My only problem now is that I deleted everything off of my Zune, and now it won't sync the correct music back on to it.  What am I doing wrong?  Do I have to drag every album to it?

 
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Join Date: 11/7/2007 23:29:53

Posts: 98
11/13/2007 21:56:03
re: STICKY: Guide for fixing your music library for those having issues.

I've made this post a sticky.

Cesar
(formerly of the) Zune Product Team
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Join Date: 11/13/2007 16:35:01

Posts: 18
11/13/2007 22:33:57
re: STICKY: Guide for fixing your music library for those having issues.
Does the "automatically update album art and media information" feature work?  And if it does, does it embed the album art into the MP3 file?  The old software didn't embed the art, and I was hoping the new software would.  I tried to look for my answer in the new help menu, but it's way less helpful than the old help menu.
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Join Date: 11/13/2007 20:05:45

Posts: 4
11/13/2007 22:45:24
re: STICKY: Guide for fixing your music library for those having issues.
Wow, ok... that took care of probably 95% of the issues I had.... not everything is back in it's proper place, but it's a hell of a lot closer than before :)
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Join Date: 11/13/2007 23:08:26

Posts: 1
11/13/2007 23:10:44
re: STICKY: Guide for fixing your music library for those having issues.
Wow this really worked. I downloaded the new software when I got home today around 3:00 P.M. EST and it messed my songs up, my art work, and it put songs where they didn't belong. But after deleting the specific file about 95% of my stuff is back. Thank you so much, this has saved me days of work. Thank you again!
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Join Date: 11/13/2007 23:12:05

Posts: 13
11/13/2007 23:14:28
re: STICKY: Guide for fixing your music library for those having issues.
I can't find the extension for it at all in XP. I already deleted the folder that had my music in it and deleted everything from the zune software. But if I try to re-rip a CD to the software, it still comes up all messed up with deleted songs listed as tracks for the CD from other artists. I tried uninstalling and reinstalling the CD but it didn't work; still have the problem. I don't know what the heck's going on, but I can't find those file extensions or whatever the technical name for them is that you guys were posting earlier.
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Join Date: 11/13/2007 22:47:08

Posts: 19
11/13/2007 23:26:36
Fix from the Zune Product Team
From the Zune Product Team.  This works.

In addition to renaming the ZuneStore.sdf file you have to find the CurrentDatabase_365.wmdb (that is the 1.0 data store)  and rename it to CurrentDatabase_365Old.wmdb.  The original sticky was half right!

MSToxman

Today 4:55 PM
re: Music Collection Issues

!!!!!!!!!!!!!!!!!!!!

READ THIS POST...IT IS YOUR SOLUTION TO MUSIC DATA INCORRECTLY UPGRADED FROM ZUNE 1.0

!!!!!!!!!!!!!!!!!!!!

Thanks everyone for posting your issues. We are working feverishly to make this a better experence for our valued customers that used the 1.0 product.

First we totally respect your time and your music library, everything we did in the product cycle relating to metadata was to keep it high quality in your experience while keeping true to the files. Our entire marketplace and social experience comes alive when we have good metadata for your collections...so it is a very important to us on multiple fronts. While we want to hear your pains and help you get to a better experience and improve the experience for others...please do keep the personal attacks to a minimum. WE LOVE YOU and are doing everything we know how to make this better for you.

Now for the issues you are seeing. We've found a situation isolated to upgrade from 1.X to 2.1. That issue comes at the point that we import your data from the 1.0 database and resulted in multiple tracks for the same music file being added to the collection and the second of the tracks being put into the incorrect album and artist. After much investigation, debuging, attempting to repro and working with our beta community to test the scenario it appeared it would be a very rarely hit issue and if some hit it we would need to support our users through it. We see from the number of users hitting this that that was incorrect. We're working to resolve the upgrade issue for future users upgrades, but getting people back from this state after upgrade proves hard other than rebuilting the library as outlined below. To reiterate...the issue is with the data in the the database only and has not changed the data on your files.

Please follow the steps below to build your library using the metadata in the file rather than the 1.0 data store:

   Close Zune.exe

   Open (for Vista) C:\user\{your_username}\AppData\Local\Microsoft\Zune or c:\documents and settings\<you>\local settings\application data\Microsoft\Zune the equivelent on XP

   Find the CurrentDatabase_365.wmdb (that is the 1.0 data store) rename it to CurrentDatabase_365Old.wmdb

   Find the ZuneStore.sdf (that is the 2.0 data store) rename it to ZuneStoreOld.sdf

   Restart Zune.exe, it will find all the media files in your monitored folders and add them to your collection based on the metadata in the files.

You should only need to do this once. Please reply in this forum...if you have success or not with these steps so that we can continue to help you through your upgrade.

If after this is done you are still seeing issues with your metadata, you are looking at a seperate issue than the 1.0 data migration issue. We need you to look at your files to confirm they are correct:

Please use windows explorer to open the folder the files are in and right click properties for a song you believe is incorrectly grouped. Look specifically at the Album Artist and Album Title to confirm they are what you expect them to be. If they are not what you expect you are working with a file metadata issue. You can change the metadata for the file and Zune using the list view, right clicking and choosing edit. Right clicking on the column header will allow you to view Album Artist, Track Artist, Album Title, and track Title...so that you can edit them as well.

_Zach

Zune Product Team
.:  This posting is provided "as-is" with no warranties, and confers no rights  :.
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Join Date: 11/13/2007 17:57:48

Posts: 10
11/13/2007 23:32:52
re: STICKY: Guide for fixing your music library for those having issues.
Solution doesn't work for me.  Still have a ton of music with the correct tags that aren't sorted correctly.
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Join Date: 11/13/2007 18:29:10

Posts: 89
11/13/2007 23:35:18
re: STICKY: Guide for fixing your music library for those having issues.
Thanks for the "official" fix, Zach!  I thought I might lose my mind. :)

________________________________________________________________ Jenn http://jenngrover.com
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Join Date: 11/13/2007 23:22:19

Posts: 11
11/13/2007 23:36:59
re: STICKY: Guide for fixing your music library for those having issues.
Allright.... I downloaded this update, and installed the update on my Zune device. I then looked at my music and found my library mixed and mangled. I tried to fix things around, but failed. Not knowing that there were forums that I could access, I tried a System Restore for yesterday, thinking it would remove the update. Little did I realize that, once this was finished, the update had been removed, but my original Zune program had all the files in it erased. I tried to add files to it, but it wouldnt allow anything to happen. Syncing my Zune wouldn't work either. Going in a whim, I tried to download the update again, thinking it might correct the problem. Re-downloading went well, until I got an error message stating that the installation could not go on, because the original Zune program could not be deleted. I tried to manually delete it, I got this error message: "This patch package could not be opened. Verify that the patch package exists and that you can accesss it, or contact the application vendor to verift that this is a valid Windows Installer patch package." Reinstallation of the Zune program did not delete the original program, nor did it allow the update to be reinstalled. Only after all that did I think that Zune.net might have forums...

So now I'm here, with an update-less Zune program that has no files, and a Zune device that already has the update on it. As you can see, I've gotten myself into quite a mess.

Any suggestions?

By the way, I am running Windows XP. Also, when the Zune update failed, it redirected me to a sight which had me download a "package" which was supposed to fix the problem. Obviously, it didnt work :(
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Join Date: 11/13/2007 23:39:45

Posts: 8
11/13/2007 23:41:32
re: Fix from the Zune Product Team

This is beyond aggravating.
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