Just how long does it take for the repair center to return your item?

I feel so inspired by everybody's sucess stories that I think I should bust out the valium and start passing them out. Does anybody know what kind of percentage Zunes actually work all the time? I mean actually work from the moment they come out of the box till they are broken beyond all hope and replaced?

Thats it. I am pissed. I offically call Bull ***. For those who feel my language is bad, I am sorry, but I am angry right now. I just check my status page and noticed that it has been updated with a new tracking number. A valid tracking number. This is the second time in a row that I call them and complain/inquire about the status of my product and only then do I see results and forward movement on my case. This leads me to think that one of two things has happend. Either the repair center is so screwed up that they have absolutley no idea what they are doing and only get things done when a level two customer support person, or higher, requests stuff or they are so backlogged that they only handle things when the customer support teams start applying pressure. Either way, this does not bode well. Warrenty be damned. Does anybody know of any reliable 3rd party repair places (for future use)? If so, please let the rest of us know.

I sent my black 80g Zune into the repair center on February 3rd. I called a week ago to check on the status, and the person I spoke to said they had only received the device on February 21st. It is Overnight Fedex for the repair box, so I protested that that info was incorrect and that I could look up the Fedex information if they would give me a minute.

The CSR had a quick change of heart then, and quickly said I'd be receiving my device in about a week, and to have a good day. Sure enough, just today I got a Replacement Zune of the same color. It works and is updating now. My only complaint is that the microfiber sleeve they enclosed isn't black ;)

We'll see if this device works for longer than a month.

Please, everybody who reads this, please learn from my mistakes and bad luck. I read on this web site that my zune was being returned to me from the repair center. I was elated. I thought that my troubles were finally over. I was wrong. I never thought to call the zune number to insure that my zune was actually repaired. After another twenty minute phone call I find out that my zune is being returned to me, not repaired, becuase the tech people claimed that I had tampered with it. When the customer service people told me this, exploded. After my bit of yelling and cursing, I explained that I have never tampered with my zune. My hold switch is stuck. It is proably a bad switch or connector. Hell, If I knew how to open it, I would have and fixed it myself, but I don't, so I left it alone and followed thier procedures. I was more offened than anything else.

I got the impression that this is an ongoing problem with their tech people becuase when I asked to speak with a supervisor over this issue, they did not even blink when I said I want to ship the zune back to them for fixing. I should note that they Customer Support people have been good to me. It was not their fault that the tech people are idiots who don't know their head from the hole in the ground. The zune is being delivered tommorrow so I get to call them back and start this whole repair mess all over again, by requesting yet another box.

I mailed my zune in for repair and got it back in 1 week. The zune worked, but its touchpad was in bad condition. I am mailing it back in again...I hate you Microsoft, but you are lucky I hate apple even more.

waiting for the etmpy box was my problem i had to wait liek a week and a half for the empty box but . sent it in and got it back about 3 or 4 days latters it was brandnew one :) i live in louisiana and there repair center is in texas 4 hours away from me but i had no prmblem besides geting the empty box .plus mine went in liek a week before christmas

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LIFE IS NOT A WAITING ROOM

Update:

I called Zune back and it was downhill from there. It turns out that my Zune was returned to me because it had a hair line scratch on the display. Because that scratch, they refused to even work on it. Nevermind that it was sent in because of the hold switch. Nevermind that other than that problem, the Zune worked perfectly. Nevermind that I informed the customer service center of the scratch when I requested the box and they told me that it was no problem because my problem was with the hold switch. I was told point blank, by a supervisor, that while they understood my frustration and anger at the delays and mis-information, it was out of their hands. He went on to suggest I try a third party repair center because $250 was a lot to lose for a Zune that was only two months old. After much cursing and yelling on my part, the supervisor then hung up on me. I have found a center back east and have sent it back to them. I should hear back from them today or tomorrow. I will post the link if they are worth it.

Overall, I am fed up with the whole Zune customer service experience. I sincerely hope that they read this board and know that while I love their products, their whole customer service system is a nightmare and not worth a damn thing. I would not wish this experince on my worst enemy and judgeing by the sheer number of other postings under this category and others like it, I am not alone.

 

 Dark Reaper 001 wrote:

Update: I called Zune back and it was downhill from there.  It turns out that my Zune was returned to me because it had a hair line scratch on the display.  Because that scratch, they refused to even work on it.  Nevermind that it was sent in because of the hold switch.

Dark Reaper,

Thanks for the update.  So sorry to hear about your nightmare (which it truly is).  Can you post your story to The Twilight Zune?  The Twilight Zune began life as a HOLD button problem, and the thread has become a collection of customer support horror stories, of which yours will fit perfectly.

Please do let us know the outcome of your 3rd party repair.  And particularly the cost (that is if you don't mind sharing that information here).

from the time i sent mine in to the time i got it back it took exactly one week and a half. i live in CA. Got another unit back as the old one was not fixable (the unit i got seems to be new, just from my observations of the casing and condition it is in). Really happy with how fast everything went...

oh and its a 80GB Black Zune

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I have been Zuneified!

I just got zune back. It seems to be working great. The company is called Rapid Repair. It cost a total of $60 to fix the hold switch and then have them overnight it back to me. I highly recommend them for repairs. You can find the with Google. They are really good.

I'm a bit nervous after reading all of these postings! I just initiated a repair order for my Zune 80 since the screen isn't turning on. My Zune is just 3 months old, so it's a shame that I'm having such an issue. Hopefully, the return box won't take too long to arrive and they can fix my display quickly.

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<b>cohoman</b>

Zune Tips Blog: <a href="http://zunetips.wordpress.com">zunetips.wordpress.com</a>

I hope nothig goes wrong with my repair order. Mine is also 3 months old and now the touchpad stopped working. Hopefully it will take about a week and a half like it happened to marvinyousry since I also live in Ca.