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re: Error C00D12F6

Started by mxtrem3 at 6/30/2009 07:34:07. Topic has 222 replies.
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Join Date: 11/13/2007 20:00:37

Posts: 17
6/30/2009 07:34:07
re: Error C00D12F6
****

mine isnt working

AGH. I hate you microsoft, im definitely NOT going to be updating my zune.  I'm going back to ipod.
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Join Date: 11/13/2007 20:00:37

Posts: 17
6/30/2009 20:14:14
re: Error C00D12F6
ok i lied im not switching to ipod cause i hate it

i love zune,....but how can i continue loving something that i can't even use anymore....
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Join Date: 10/8/2008 19:32:29

Posts: 68

M
6/30/2009 22:28:11
re: Error C00D12F6

See this post (pasted below): http://forums.zune.net/473916/ShowPost.aspx#473916 

If you do the below and get in touch with Brand0r, I'm sure that team can help you. 

 

Hello all,

The error you’re seeing is of interest to our team, but we need to gather more information on it. This will require you to install Fiddler and get a trace of what’s going on (described below), so we can look at it internally. It may look long and daunting, but it’s a pretty straightforward walkthrough and it would really help us in our efforts to help you.

You'll need to download and run a free tool on your PC.

Installing and Configuring Fiddler

Fiddler is a tool used for monitoring internet traffic.  We can use it to gather more information on errors you may be seeing. Visit www.fiddlertool.com to install.

Once you’ve installed it, run it and then open Internet Explorer at a favorite web site.  You should see a list of connections in fiddler similar to the following:

http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler1.jpg

The next step is to configure Fiddler to also decode SSL traffic.

In Fiddler, select Tools, Options and check the boxes:

·         Capture HTTPS CONNECTs

·         Decrypt HTTPS traffic

·         Ignore server certificate errors

Note the highlighted areas in the box below:

http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler2.jpg

Next you need to configure Windows to trust the Fiddler Root Certificate.

Open a SSL site in IE like https://www.microsoft.com and you should see a page like the one below:

http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler3.jpg

Leave this page open and next start the certificate manager, select Start, Run and type “certmgr.msc”

You’ll see a window similar to the one below:

http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler4.jpg

Find under Personal Certificates the “DO_NOT_TRUST_FiddlerRoot” certificate and drag this to the Trusted Root -> Certificates folder. 

 

You now have fiddler setup to monitor HTTP and HTTPs connections.

http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler5.jpg

This indicates that HTTPS connection monitoring is working.  If you double click on one of the entries above with the HTTPS you can then inspect the contents of the web exchange.

Saving Fiddler Traces

1.       Close all programs

2.       Start fiddler

3.       Start Zune and repeat the steps that bring you to the error, after the error appears close Zune

4.       Go back to fiddler and find the line where the url is usage/upload

5.       Right click on that line and select File, Save, Sessions, in Archive/Zip

6.       Specify a location for the file (e.g. Desktop) and a filename (e.g. “Download failed”, “can’t purchase”, etc)

7.       If it prompts you save all sessions select Yes

 

At this point, we should have enough info, send me a Private Message notifying me that you’ve completed this and have the Fiddler trace, and I’ll let you know where to go from there.
Thanks for your cooperation!

Brandon
(Brand0r)

Megan
Zune Services Program Manager
.:This posting is provided as-is with no warranties, and confers no rights:. 

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Join Date: 11/13/2007 16:51:06

Posts: 67
7/1/2009 16:18:29
re: Error C00D12F6

I will try this later today.  I have been having problems with songs that I purchased that are still on the marketplace.  Now, when I try to buy songs with my 10 freebies, I get an eroor that it can't be done but I still get charfed for the song.

 

After posting, I checked my purchase history and the songs I couldn't download were there.  I clicked the download button and it worked.
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Join Date: 11/13/2007 20:00:37

Posts: 17
7/1/2009 18:14:11
re: Error C00D12F6
i did it, awaiting to send results
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Join Date: 10/8/2008 19:32:29

Posts: 68

M
7/1/2009 19:29:37
re: Error C00D12F6
Send your results in a private message to Brand0r, explaining what the issue was and that you did as he advised.  He should be able to help you further.

Megan
Zune Services Program Manager
.:This posting is provided as-is with no warranties, and confers no rights:. 

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Join Date: 2/28/2008 01:37:24

Posts: 1
7/19/2009 14:42:12
re: Error C00D12F6
Having the same problem ---can't download and am being charged for the music at the same time.  Tried lots of things and I'm definitely looking into ipods now.
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