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Cannot Install Zune Driver

Started by ras0408 at 11/21/2007 22:17:02. Topic has 334 replies.
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Join Date: 11/18/2007 18:03:32

Posts: 25
11/21/2007 22:17:02
re: Cannot Install Zune Driver
Any updates?  I've got a $250 paperweight right now, returning it for an iPod really doesn't sound too bad right now, even though the device itself seems amazing.  I am sure that everyone would just like to know what is going on.
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Join Date: 11/15/2007 22:14:23

Posts: 1
11/21/2007 22:28:55
re: Cannot Install Zune Driver
WHy do you want to get rid of it ??
Anything that we can help u with ?
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Join Date: 11/18/2007 18:03:32

Posts: 25
11/21/2007 22:44:18
re: Cannot Install Zune Driver
 iamamit wrote:
WHy do you want to get rid of it ??
Anything that we can help u with ?


I, along with others, can't sync the Zune to the computer, there is a driver issue, meaning no music, videos, nothing.
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Join Date: 11/13/2007 14:36:21

Posts: 67
11/21/2007 23:33:22
re: Cannot Install Zune Driver

Sorry if this a repeat in this thread but after having my own issues, here are the steps I used t resolve on Vista Ultimate x64:

 

1 -  De-installed old Zune V1 and made sure Zune was not plugged into PC

2 - Turned ON Windows Firewall (I use OneCare, but the installer looks for Windows Firewall which I had off.  If you have Norton/Mcafee/etc make sure windows firewall is on)

3 - Search for any "phantom drivers" installed from a previous zune install.   If this is the case,  it will mention "Phantom Device" in the ZuneInstall.log file.   Search the forums for the method to remove these manually, and then try re-install

4 - Once Software is installed THEN plug in the Zune Device.

Jef

http://jeftek.com
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Join Date: 11/20/2007 21:37:57

Posts: 15
11/21/2007 23:48:55
re: Cannot Install Zune Driver
"Phanton drivers" were mentioned several pages back in this thread, but I don't recall any reports from the people reporting problems that said their issues were resolved by deleting these "phantom drivers". I did an uninstall using Revo Uninstaller and removed anything associated with Zune. It made no difference. Still waiting for Microsoft to imrpove the Zune drivers.
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Join Date: 11/13/2007 14:36:21

Posts: 67
11/22/2007 00:39:28
re: Cannot Install Zune Driver

Graz,

 

Can you post your Zuneinstall.log?

 

Jef

http://jeftek.com
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Join Date: 11/21/2007 05:51:58

Posts: 43
11/22/2007 00:44:05
re: Cannot Install Zune Driver
My problem was resolved after I wen to the Zune directly in the device manager and updated the drivers while it was plugged in. I had an older 30g Zune with 1.2 firmare showing there, updated the driver and everything was fixed.

Yes we can and yes we DID!
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Join Date: 11/20/2007 21:37:57

Posts: 15
11/22/2007 01:38:48
re: Cannot Install Zune Driver
 JefTek wrote:

Graz,

 

Can you post your Zuneinstall.log?

 

Jef

 

I don't know if this is waht you need. If not give me some direction. I tried an install, then copied the last segment of "setupapi.dev":

     ndv:      Installing device...
     dvi:      {DIF_INSTALLDEVICE} 20:21:41.739
     dvi:           CoInstaller 1: Enter 20:21:41.744
     inf:                Opened PNF: 'C:\Windows\INF\oem19.inf' ([strings] <src=oempath>)
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 20:21:44.791
     dvi:                {Install DEVICE}
     inf:                     Opened PNF: 'c:\windows\system32\driverstore\filerepository\zune.inf_6d6e5873\zune.inf' ([strings] <src=drvstore>)
     inf:                     Opened PNF: 'C:\Windows\INF\wpdmtp.inf' ([strings.0409] <src=drvstore>)
     dvi:                     Processing Registry/Property directives...
     inf:                     {Install Inf Section [ZuneMTPZUSB]}
     inf:                     {Install Inf Section [ZuneMTPZUSB] exit (0x00000000)}
     inf:                     {Install Inf Section [WPD.MTP]}
     inf:                          11,,wpdconns.dll,1  (wpdmtp.inf line 256)
     inf:                          Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdconns.dll', flags: 0x0001, timeout: 60s, Arguments: '(null)'.
     inf:                          Calling 'DllRegisterServer' in OLE Control 'C:\Windows\system32\wpdconns.dll' succeeded.
     inf:                          11,,wpdmtpus.dll,1  (wpdmtp.inf line 257)
     inf:                          Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdmtpus.dll', flags: 0x0001, timeout: 60s, Arguments: '(null)'.
     inf:                          Calling 'DllRegisterServer' in OLE Control 'C:\Windows\system32\wpdmtpus.dll' succeeded.
     inf:                          11,,wpdmtp.dll,1  (wpdmtp.inf line 258)
     inf:                          Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdmtp.dll', flags: 0x0001, timeout: 60s, Arguments: '(null)'.
     inf:                          Calling 'DllRegisterServer' in OLE Control 'C:\Windows\system32\wpdmtp.dll' succeeded.
     inf:                          12,UMDF,wpdmtpdr.dll,1  (wpdmtp.inf line 259)
     inf:                          Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%12%\UMDF\wpdmtpdr.dll', flags: 0x0001, timeout: 60s, Arguments: '(null)'.
   
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Join Date: 11/20/2007 21:37:57

Posts: 15
11/22/2007 01:40:06
re: Cannot Install Zune Driver

CONTINUED:

  inf:                          Calling 'DllRegisterServer' in OLE Control 'C:\Windows\system32\DRIVERS\UMDF\wpdmtpdr.dll' succeeded.
     inf:                     {Install Inf Section [WPD.MTP] exit (0x00000000)}
     inf:                     {Install Inf Section [ZuneMTPZUSB.Hw]}
     inf:                          AddReg=WDF.Registration,ZuneMTPZUSB.Transport.Registration,Zune.Registration  (zune.inf line 42)
     inf:                               HKR,WUDF,Exclusive,0x10001,1  (zune.inf line 126)
     inf:                               HKR,,LowerFilters,0x00010008,WpdUSB  (zune.inf line 127)
     inf:                               HKR,WUDF,Exclusive,0x10001,1  (wpdmtp.inf line 303)
     inf:                               HKR,,LowerFilters,0x00010008,WpdUSB  (wpdmtp.inf line 304)
     inf:                               HKR,ZuneDriver,TransportClassID,0x0,{5927029C-735B-4DB6-9174-99605A2AB334}  (zune.inf line 57)
     inf:                               HKR,,Interfaces,0x10000,{6AC27878-A6FA-4155-BA85-F98F491D4F33},{CA3D7387-F67B-11DA-BBEC-8000600FE800}  (zune.inf line 58)
     inf:                               HKR,ZuneDriver,UseWpdPrivateInterface,0x10001,1  (zune.inf line 113)
     inf:                               HKR,,EnableLegacySupport,0x10001,0  (zune.inf line 114)
     inf:                               HKR,,EnableDefaultAutoPlaySupport,0x10001,0  (zune.inf line 115)
     inf:                               HKR,,PortableDeviceNameSpaceExcludeFromShell,0x10001,1  (zune.inf line 116)
     inf:                               HKR,,PortableDeviceNameSpaceExcludeAutoPlayTab,0x10001,1  (zune.inf line 117)
     inf:                               HKR,,ShowInShell,0x10001,0  (zune.inf line 118)
     inf:                               HKR,,UseExtendedWmdm,0x10001,1  (zune.inf line 119)
     inf:                               HKR,,WMDMSPCLSID,,{63DF72F9-C6BD-40B2-9590-6CD8D468C9D7}  (zune.inf line 120)
     inf:                     {Install Inf Section [ZuneMTPZUSB.Hw] exit (0x00000000)}
     dvi:                     {Writing Device Properties}
     dvi:                          Provider name=Microsoft
     dvi:                          DriverDate 10/31/2007
     dvi:                          DriverVersion=2.1.804.0
     dvi:                          Class name=WPD
     dvi:                          Manufacturer=Microsoft
     dvi:                          Matching DeviceID=usb\vid_045e&pid_0710
     dvi:                          Strong Name=oem19.inf:Microsoft.NT.6.0:ZuneMTPZUSB:2.1.804.0:usb\vid_045e&pid_0710
     dvi:                     {Writing Device Properties - Complete}
     inf:                     {Install Inf Section [WPD.MTP.Services]}
     inf:                          AddService=WUDFRd,0x000001fa,WUDFRD_ServiceInstall  (wpdmtp.inf line 109)
     inf:                          ServiceType=0x1  (wpdmtp.inf line 338)
     inf:                          StartType=0x3  (wpdmtp.inf line 339)
     inf:                          ErrorControl=0x1  (wpdmtp.inf line 340)
     inf:                          ServiceBinary=C:\Windows\system32\DRIVERS\WUDFRd.sys  (wpdmtp.inf line 341)
     dvi:                          Add Service: Modified existing service 'WUDFRd'.
     inf:                          AddService=WpdUsb,0x000001f8,MTP.WpdUsb.AddService  (wpdmtp.inf line 110)
     inf:                          ServiceType=0x1  (wpdmtp.inf line 347)
     inf:                          StartType=0x3  (wpdmtp.inf line 348)
     inf:                          ErrorControl=0x1  (wpdmtp.inf line 349)
     inf:                          ServiceBinary=C:\Windows\system32\DRIVERS\wpdusb.sys  (wpdmtp.inf line 350)
     inf:                          DisplayName=WpdUsb  (wpdmtp.inf line 346)
     inf:                          LoadOrderGroup=Base  (wpdmtp.inf line 351)
     dvi:                          Add Service: Modified existing service 'WpdUsb'.
     inf:                     {Install Inf Section [WPD.MTP.Services] exit(0x00000000)}
     dvi:                {Install DEVICE exit (0x00000000)}
     dvi:                Writing common driver property settings.
     dvi:                     DriverDescription=Zune
     dvi:                     DeviceDisplayName=Zune
     dvi:                Install Device: Restarting device. 20:21:49.233
     dvi:                Install Device: Restarting device completed. 20:22:01.528
!!!  dvi:                Device not started: Device has problem: 0x0a: CM_PROB_FAILED_START.
     dvi:           Class installer: Exit
     dvi:           CoInstaller 1: Enter (Post Processing) 20:22:01.774
     dvi:           CoInstaller 1: Exit (Post Processing)
     dvi:      {DIF_INSTALLDEVICE - exit(0x00000000)} 20:22:01.924
     dvi:      {Build Driver List} 20:22:01.930
!    dvi:           Driver list already built
     dvi:      {Build Driver List - exit(0x00000000)} 20:22:01.942
     dvi:      {DIF_SELECTBESTCOMPATDRV} 20:22:01.956
     dvi:           CoInstaller 1: Enter 20:22:01.960
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 20:22:01.967
     dvi:           Class installer: Exit
     dvi:           Default installer: Enter 20:22:01.978
     dvi:                {Select Best Driver}
     dvi:                     Selected driver installs from section [ZuneMTPZUSB] in 'c:\windows\system32\driverstore\filerepository\zune.inf_6d6e5873\zune.inf'.
     dvi:                     Class GUID of device remains: {eec5ad98-8080-425f-922a-dabf3de3f69a}.
     dvi:                     Set selected driver complete.
     dvi:                     Selected:
     dvi:                          Description - [Zune]
     dvi:                          InfFile     - [c:\windows\system32\driverstore\filerepository\zune.inf_6d6e5873\zune.inf]
     dvi:                          Section     - [ZuneMTPZUSB]
     dvi:                          Signer      - [microsoft windows hardware compatibility publisher]
     dvi:                          Rank        - [0x0dff0001]
     dvi:                {Select Best Driver - exit(0x00000000)}
     dvi:           Default installer: Exit
     dvi:      {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 20:22:02.039
     dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 20:22:02.043
     dvi:           CoInstaller 1: Enter 20:22:02.046
     dvi:           CoInstaller 1: Exit
     dvi:           Class installer: Enter 20:22:02.064
     dvi:           Class installer: Exit
     dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0x00000000)} 20:22:03.303
     ndv:      Device install status=0x00000000
     ndv:      Performing device install final cleanup...
!    ndv:      Queueing up error report since device has a PnP problem...
     ndv: {Core Device Install - exit(0x00000000)}
     dvi: {DIF_DESTROYPRIVATEDATA} 20:22:08.901
     dvi:      CoInstaller 1: Enter 20:22:08.911
     dvi:      CoInstaller 1: Exit
     dvi:      Class installer: Enter 20:22:09.027
     dvi:      Class installer: Exit
     dvi:      Default installer: Enter 20:22:09.122
     dvi:      Default installer: Exit
     dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 20:22:09.151
     ump: Server install process exited with code 0x00000000 20:22:09.288
<<<  Section end 2007/11/21 20:22:09.310
<<<  [Exit status: SUCCESS]

Despite what is says there at the end -the install was not a success.
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Join Date: 11/13/2007 14:49:20

Posts: 34
11/22/2007 02:51:18
re: Cannot Install Zune Driver
 Goggles8Pisano wrote:

I/We/Microsoft are aware of this problem and are trying to find the root cause.  Unfortunately we have no been able to reproduce the problem ourselves, which is making progress on a solution slow.

 



Where exactly are you guys located, cause I live in Vancouver and if this goes on long enough I could drive up and have you look at my computer. It might be worth it.

Edit: Bellvue or Redmond maybe?
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Join Date: 11/13/2007 14:36:21

Posts: 67
11/22/2007 02:57:11
re: Cannot Install Zune Driver

And if you try and use the Update Driver specifically, and point to the drivers in C:\program files\Zune\Drivers,  what happens?

 

I would also do the phantom device cleanup, since this would remove any drivers that may still be in your system when it's trying to match the deviceID to a driver.

http://jeftek.com
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Join Date: 11/20/2007 21:37:57

Posts: 15
11/22/2007 04:13:29
re: Cannot Install Zune Driver
I have tried pointing to the Zune\Drivers folder to load drivers (more than once), but the installation has failed every time. Also tried installing from default Windows location and "online search" and CD search. I will go back through the thread to look for the instructions on removing "phantom drivers". I guess it can't hurt. Did the install log reveal anything interesting?
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