Any one who hates the new software say something about it

The new software is fine, it works like a charm. There was a post yesterday about somebody cannot edit their Playlists, they don't show up on Device when connected.??? What's up with that? When you connect your device it shows all your music collection and playlists...I am guessing that person has the playlists located in another file and the software does not know where to look for it.

Most of this stuff is operator errors or people fooling around with MS stuff

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Zune is AWESOME!!...since Nov 2006 Black30GB and Pink30GB (my wifes'!!!)

It has been a veritable migraine since Microsoft decided to “upgrade” their Zune software. About two months ago when I downloaded the update I thought the new flashy graphics and a different setup to the marketplace was ok. It was a little hard to navigate, but I thought “hey, it’s Microsoft, it’s got to be good” and my Zune still pumped out the music like I needed it to. I’ve been a Zune pass user for about 7 months, I’ve got a big collection from it, so anything that was going to make my experience in the marketplace a better one, I was open to. However, the upgrade did nothing but cause me to start shopping for an Ipod. About a month ago, Zune failed to log me in using my ID. I received a myriad of different error messages from; not being recognized under that log in, to an installation error, to no internet connection. After a slight panic I called Zune support. This issue cost me nearly 4 hours on the phone with pretentious, condescending support staff members who treated myself and my computer as though we were both inadequate to take on the task of downloading new software. Support instructed me to remove and download the software at least four times. In the process of this so called “support” call, other components were removed and downloaded causing my computer to now have issues with its wireless adapter. When I told support this had happened, my reply was that I should call my computer’s tech support to fix it although it was admitted by two different Zune support staff members that they had actually messed it up to begin with, but now couldn’t fix it. This was after I was questioned, “Are you sure you really have an account with us? And are you sure that’s your ID?” No dude, I’m calling because I have 4 hours to waste with you, and that e-mail you sent to my ID saying you were renewing my account must have been prank spam right? At one juncture, it was actually implied that I may have to purchase a new computer just to use the new software.  Frazzled, frustrated and $%^+in’ peeved I hung up. There was no resolve to the issue at the time but thankfully I was still was able to use my previously downloaded music on my Zune pass, until…. all that went bust too. Ten days prior to my Zune pass renewal, my Zune said “there is a problem with the rights to this item, sync with your PC.” That’s a little hard to do when you can’t log in to the marketplace so that meant another call to Zune support and more of the removing software and downloading song and dance. Close to 2 hours later, I could log in and my computer recognized the Zune. In a normal world, when you pay for something, can’t use it completely or it breaks, you get compensated for that. When I suggested to my support professional that I should receive some sort of a refund for my Zune pass since it was now cancelled and I could not access the marketplace for some time and my rights were revoked early, he, although a “supervisor”, had no authority to provide compensation. When I asked for an address to submit my complaint, I was told they had no address, as if the cubicle jungle from which he doled out his support advice was  floating in cyberspace and I, the inexperience PC user, was not worthy of knowing its location. If I had to complain I could go to the forum at Zune.net. After notifying him I would go to the forum after I went to Target to get my new Ipod, I hung up. Although I was thoroughly fed up with the lack of “customer service” I was still under the impression that my Zune and my log in were working.  A few days later, feeling the withdrawal shakes from not being able to listen to my Zune pass collection, I succumbed to my cravings and bought another 1 month pass so I could get through until I could find the money to buy an alternate means of MP3 (Ipod) enjoyment. (Spent all my money on the Zune and the subsequent Zune passes). I began to download and feel the rush of Mary J. Blige and Dave Matthews in my ears, my fix was then abruptly interrupted as..what’s this? 65 items skipped while syncing! There was another error message that suggested I remove and then download the software again. Not happening. I tried canceling on the Zune.net and they gave me another error message and told me to call support. Again, not happening. I had to work and knowing the time it took to resolve issues with them I would have to wait until the next day I could set aside some time. Two days later I picked up the phone again and spoke to another a..hole of a support professional who said tried to imply that there was no issue with the marketplace (I must be lying I guess, I enjoy irate conversations with cocky IT guys who think the sun rises and sets when they press Ctrl Alt Del), again it was my computer’s issue and he’ll cancel the pass, but I did use it for a few days so I wouldn’t be getting those days back. My reply contained some expletives, something about the Ipod coming in better colors than Zune, and an offering for Bill Gates to eat my dog’s leavings. I guess that’ll teach me to give second chances.  So in any case, I can now listen to music I rip, but I guess I’m s.o.l. when it comes to syncing music I purchased from the marketplace. And because I’m a woman of my word (more so than Zune apparently) I will never purchase a Zune pass again. So yes, if you want me to say I wish they would revert back to the new software I will agree to that. That would be the only thing preventing that trip to Target to pick up my shiny new pink Ipod.

 BooyaaKashaa wrote:

It has been a veritable migraine since Microsoft decided to “upgrade” their Zune software. About two months ago when I downloaded the update I thought the new flashy graphics and a different setup to the marketplace was ok. It was a little hard to navigate, but I thought “hey, it’s Microsoft, it’s got to be good” and my Zune still pumped out the music like I needed it to. I’ve been a Zune pass user for about 7 months, I’ve got a big collection from it, so anything that was going to make my experience in the marketplace a better one, I was open to. However, the upgrade did nothing but cause me to start shopping for an Ipod. About a month ago, Zune failed to log me in using my ID. I received a myriad of different error messages from; not being recognized under that log in, to an installation error, to no internet connection. After a slight panic I called Zune support. This issue cost me nearly 4 hours on the phone with pretentious, condescending support staff members who treated myself and my computer as though we were both inadequate to take on the task of downloading new software. Support instructed me to remove and download the software at least four times. In the process of this so called “support” call, other components were removed and downloaded causing my computer to now have issues with its wireless adapter. When I told support this had happened, my reply was that I should call my computer’s tech support to fix it although it was admitted by two different Zune support staff members that they had actually messed it up to begin with, but now couldn’t fix it. This was after I was questioned, “Are you sure you really have an account with us? And are you sure that’s your ID?” No dude, I’m calling because I have 4 hours to waste with you, and that e-mail you sent to my ID saying you were renewing my account must have been prank spam right? At one juncture, it was actually implied that I may have to purchase a new computer just to use the new software.  Frazzled, frustrated and $%^+in’ peeved I hung up. There was no resolve to the issue at the time but thankfully I was still was able to use my previously downloaded music on my Zune pass, until…. all that went bust too. Ten days prior to my Zune pass renewal, my Zune said “there is a problem with the rights to this item, sync with your PC.” That’s a little hard to do when you can’t log in to the marketplace so that meant another call to Zune support and more of the removing software and downloading song and dance. Close to 2 hours later, I could log in and my computer recognized the Zune. In a normal world, when you pay for something, can’t use it completely or it breaks, you get compensated for that. When I suggested to my support professional that I should receive some sort of a refund for my Zune pass since it was now cancelled and I could not access the marketplace for some time and my rights were revoked early, he, although a “supervisor”, had no authority to provide compensation. When I asked for an address to submit my complaint, I was told they had no address, as if the cubicle jungle from which he doled out his support advice was  floating in cyberspace and I, the inexperience PC user, was not worthy of knowing its location. If I had to complain I could go to the forum at Zune.net. After notifying him I would go to the forum after I went to Target to get my new Ipod, I hung up. Although I was thoroughly fed up with the lack of “customer service” I was still under the impression that my Zune and my log in were working.  A few days later, feeling the withdrawal shakes from not being able to listen to my Zune pass collection, I succumbed to my cravings and bought another 1 month pass so I could get through until I could find the money to buy an alternate means of MP3 (Ipod) enjoyment. (Spent all my money on the Zune and the subsequent Zune passes). I began to download and feel the rush of Mary J. Blige and Dave Matthews in my ears, my fix was then abruptly interrupted as..what’s this? 65 items skipped while syncing! There was another error message that suggested I remove and then download the software again. Not happening. I tried canceling on the Zune.net and they gave me another error message and told me to call support. Again, not happening. I had to work and knowing the time it took to resolve issues with them I would have to wait until the next day I could set aside some time. Two days later I picked up the phone again and spoke to another a..hole of a support professional who said tried to imply that there was no issue with the marketplace (I must be lying I guess, I enjoy irate conversations with cocky IT guys who think the sun rises and sets when they press Ctrl Alt Del), again it was my computer’s issue and he’ll cancel the pass, but I did use it for a few days so I wouldn’t be getting those days back. My reply contained some expletives, something about the Ipod coming in better colors than Zune, and an offering for Bill Gates to eat my dog’s leavings. I guess that’ll teach me to give second chances.  So in any case, I can now listen to music I rip, but I guess I’m s.o.l. when it comes to syncing music I purchased from the marketplace. And because I’m a woman of my word (more so than Zune apparently) I will never purchase a Zune pass again. So yes, if you want me to say I wish they would revert back to the new software I will agree to that. That would be the only thing preventing that trip to Target to pick up my shiny new pink Ipod.

 

Wicked story, mine is pretty similar. Their support does consist of a bunch of condescending assholes. Just found my old ipod and using itunes, everythings fine now. thank god. *** zune.

I hate the new setup.  I do a lot of Audio Books. I can't rip them.  I can't fix the Album info. It keeps skipping tracks.  I even dumped everything from my puter and tried to start from scratch and it is still horrible evil awful.  Please put it back the way it was.  I miss it.  We won't even get into fixing playlist.  I have even considered switching to a different type of player I hate the new stuff so much

i agree 100 percent!! its way too difficult and they should have just stuck with the old one, soo easy to use.

 now that i have the new one i cant even put new music up!

 Catcher 10 wrote:

The new software is fine, it works like a charm. There was a post yesterday about somebody cannot edit their Playlists, they don't show up on Device when connected.??? What's up with that? When you connect your device it shows all your music collection and playlists...I am guessing that person has the playlists located in another file and the software does not know where to look for it.

Most of this stuff is operator errors or people fooling around with MS stuff

I totally agree with you. While I was quite harsh with my last post, I do understand and feel for people that truely are having issues. But beyond bug related issues (which I haven't found many of) I cannot understand why so many people are having problems. I installed the the software, configured it, pointed it to my music location and everything loaded perfectly. I never had an issue with album art, metadata, or anything else. Are people doing strange things with their metadata? I do think the software has been simplified quite a bit and it took a little time to get used to, but to me it's easier to use and far more responsive than the orginal. The only thing I really don't care for is the new rating system (sometimes it's just best to leave proven systems alone). I remember when the Zune was first released and everyone hated the software then. My guess is we will see more of this with the next overhaul as well. Maybe it's best not to question why...

How much music do you have in your collection? It seems to me, as many others have said, this software is OK if you have a smallish collection. I would litterally cry if I had to manage my 23k songs with Zune. It's simply impracticle and unweildy! Also, again as noted by many others, NOONE should be having problems with files from major-lables, top 40, top 100 stuff, but when you have obscure out of print albums, live recordings, tiny indy lables etc. it's not so easy.

Maybe the Zune works great for casual Billboard Top 100, bubble gum or ubiquitous classic rock (ie yesterday's top 100) [though I still would atribut that to low expectations/needs] but ANYONE with a sizable collection who says the love the Zune software or it works well is full of sh!t. There are no two ways about it.

Even fanboi #1 (he who's name must not be said), candidly admits that he HAS TO use 3rd party software to manage his music. He thinks that those of us who expect more are "lazy" 'cause we want the software "to do everything." I say that sh!t is HILARIOUS 'cause all I want the software to do is to match the features of almost every other media management software available, including WM-11. Believe you me, everything I want Zune to be able to do, I can do right now, that is - right this very moment, WITHOUT ISSUE in iTunes or in WinAmp, or in WM-11. That's all, this is very simple.

It seems to me it really doesn't matter whether your tone is troll-like or somewhat more conciliatory, there's really nothing to argue here. This software is subpar. Demonstrably so. If it works for you, great, wonderful. But if it does work for you, then why are you posting on this thread???  You read the title right????

Microsoft does not need your 'backup'. What they need is to get their sh!t together. It's an awful product, and the people that feel the need to defend it out of some twisted sense of righteousness, kooky corporate pride is probably the saddest commentary ever on how truly pathetic our nation has become. It really is, as someone suggested, like you've got Stockholm syndrome. Free your mind.

In the end, these are gadgets folks, if yours works the way you want it to then GREAT- go out and play. Leave those of us who want/expect more to do our bitching in peace.  When Microsoft improves the product, no thanks to you, you'll be the beneficiary of our labor. It's a win-win for you.

Don't hate in '08! I deserve better than this, whether you think you do or not.

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Zune 30gb? - Waste! iPod Classic, 160gb - Dusty. iPhone wife has it. iPhone 3g, posting from it. :) Suck it Zune!

 mpturne wrote:

There are obviosuly numerous people who don't like the new software, if you are one of them post in here, hopefully enough people will complain and they will change it.  IT IS WAY TOO COMPLICATED!!!!!!

 

this has to be to biggest waist of time the old one was so nice and easy to work with!!!!!!!

I have to say what most everybody is saying, "IT SUCKS".  And it seems to be with the editing of tags.  I have one album i have tried everything with, rip, rerip, convert, delete, shooot I might as well stick the album in a blender and see if that works.  The info stays screwed up!  I just as I write, renamed the "unknown arist" to the proper artsist in WMP10 and it went where it should.  No problems.  Why can't they (MS) utilize the same type of easy to use formatting for this software.  Is it really that difficult?

FRUSTRATED!!!!!!!!!! 

and another +1

I cant handle this software, if i have my zune on auto sync then it puts the music on there twice plus i cant edit the artist of the song

Well, I just got a Blackberry Curve with a 2GB SD card, and my 80GB Zune is going back to Best Buy. Between the Zune software disaster (and it clearly is, with 144 pages of users righteous complaints) and a few MS-Sycophants who are, frankly, assholes to anyone with legitimate gripes about the software, I'll suffer with no videos and a much more basic player - that works and can be edited right from my desktop with drag and drop UMS support.

Bye,
Bob.