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re: Zune 30 freezing [Update with resolution]

Started by WAW1504 at 1/1/2009 08:11:50. Topic has 255 replies.
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Join Date: 1/1/2009 08:07:48

Posts: 1
1/1/2009 08:11:50
re: Zune 30 freezing
I think that I have an easier solution for you. I just checked and my iPod is working just fine. Sorta like my Mac seems to never lock up but my PC, running Windows XP Pro does get that nasty blue screen of death. My iPod is just as dependable. Let's see, do we see a pattern here.....Apple works.....Microsoft doesn't...... Yeah....I think that's it.
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Join Date: 12/31/2008 22:48:54

Posts: 1
1/1/2009 08:25:50
re: Zune 30 freezing
well It is 12:24am PST here as I am writing this and I am happy to say that my Zune is back to normal :D Thanks to Matt and everyone else that posted their concerns. :D
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Join Date: 3/24/2008 04:18:53

Posts: 2
1/1/2009 08:33:34
re: Zune 30 freezing
Looks like our Zunes are working now too Big Smile [:D]
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Join Date: 1/1/2009 08:35:23

Posts: 1
1/1/2009 08:38:51
re: Zune 30 freezing [Update with resolution]
why does zune freeze cnstantly i resart and restart but it still does it and today or wensday it forze like nothing hmmmmmmmm...... i hate it because it wont play my music wich  is perfectly good and yea it just freezes
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Join Date: 2/7/2008 22:00:51

Posts: 12
1/1/2009 09:05:24
re: Zune 30 freezing [Update with resolution]
whooo my zune is working thank Matt and the zune support team i love you all, i hope you all have a great new year and a very happy life. I LOVE MY ZUNE, I LOVE MICROSOFT.
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Join Date: 12/31/2008 23:06:43

Posts: 4
1/1/2009 09:30:03
re: Zune 30 freezing

so the problem fixed itself like it said it would, huh.............. amazing.

 
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Join Date: 11/14/2007 01:38:46

Posts: 43
1/1/2009 09:37:28
re: Zune 30 freezing
It's 4:40 EST and I'm jammin out once more

That whole "Wait til 7" was to make sure the clock had time to reset itself you should be able to reboot your Zune shortly after 12 am your local time!
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Join Date: 9/18/2008 07:52:00

Posts: 2
1/1/2009 09:46:19
re: Zune 30 freezing
After a long day at work without my beloved Zune (and putting up with ridicule from my iPod carrying co-worker), I'm now glad to see that it is now past the loading screen and syncing once more.  At 3:45 AM CST here in Oklahoma,  I declare Z2K9 is over... I just hope there's not anything like this in the future..
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Join Date: 1/12/2008 07:54:12

Posts: 2
1/1/2009 09:55:03
re: Zune 30 freezing
Plugged my 30 GB in to charge at 12:25 Alaska Time. Charged up and is running fine! Thanks Zune support. MS, please fix before next leap year.
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Join Date: 12/31/2008 17:01:51

Posts: 3
1/1/2009 13:06:32
re: Zune 30 freezing

my zune is still froze.  first it had the low battery sign, now it is still froze on the zune icon and name screen.  the little white line when it reboots is there also.

before I saw this issue on the website, I did  open it up and put in a new battery. I saw later I wasnt suppose to do that.  after I changed the battery. I also saw that the clock was wrong so I changed it.  then when I plugged it in to the computer to charge that battery, is when it started to have problems.   what should I do, HELP ???????

                                                                                               John
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Join Date: 11/14/2007 01:48:35

Posts: 2
1/1/2009 13:08:00
re: Zune 30 freezing [Update with resolution]

6:15am Central Time

 

Plugged my Zune 30 back in, after about 10 minutes, Zune software came up, everything started to sync, and all is well with the world again.

 

My Thoughts:

Nasty little bug here. Could Microsoft have found and prevented this from happening? Possibly not.  I do software testing for my company, and we extensively test for leap year conditions, but we test them for February 29, not for the 366th day of the year. I would assume that Microsoft tests their equipment and software the same way, so it's very possible that this one took them by surprise. Will Microsoft fix the driver before the next leap year? One would hope that they can, but it is related to a part that is only in the Zune 30. Its possible that there might not be a way around it with the driver, and that the problem is totally hardware, and no amount of driver tweaking will be able to stop the freeze in 4 years. Microsoft also might think that there will not be enough Zune 30's in service in 4 years to make it worth trying to fix it.

I hope that Microsoft does look at the problem after the New Year and see if there is a firmware update that they can do to keep this from happening 4 years from now. I am one that does not have a lot of money, so I will more than likely have my Zune 30 4 years from now. I will not get a newer one unless my Zune 30 craps out for good, which I hope that it doesn't for a very long time.

Curt Terpstra
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Join Date: 11/14/2007 01:48:35

Posts: 2
1/1/2009 13:14:09
re: Zune 30 freezing
 sn 040977164810 wrote:

my zune is still froze.  first it had the low battery sign, now it is still froze on the zune icon and name screen.  the little white line when it reboots is there also.

before I saw this issue on the website, I did  open it up and put in a new battery. I saw later I wasnt suppose to do that.  after I changed the battery. I also saw that the clock was wrong so I changed it.  then when I plugged it in to the computer to charge that battery, is when it started to have problems.   what should I do, HELP ???????

                                                                                               John

 

It sounds like you were trying to charge it before 12:00pm GMT. It would still freeze if you tried to charge it before that time.

Leave it unplugged until the screen goes away, then plug it back into the computer, or AC adapter. It should take some time for it to get enough charge to come back to life, and when it does, you should be good to go.

Curt Terpstra
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