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Cannot Install Zune Driver

Started by Goggles8Pisano at 11/19/2007 16:03:12. Topic has 334 replies.
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Join Date: 11/15/2007 04:37:47

Posts: 151
11/19/2007 16:03:12
re: Cannot Install Zune Driver

I understand your frustration.  We are still working on this problem.

 

I appreciate you patience and I'll post more information as soon as possible.

 

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.
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Join Date: 11/19/2007 07:59:10

Posts: 4
11/19/2007 21:03:42
re: Cannot Install Zune Driver
Pfft, this is stupid. I'm going to return my Zune and buy an iPod. Thanks for the lack of help. Good luck to the rest of the users, hope you get yours working eventually.
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Join Date: 11/14/2007 13:14:28

Posts: 21
11/19/2007 21:58:06
re: Cannot Install Zune Driver

I have tested and installed multiple Zunes on different PCs, Laptops, and other devices.  And have not run into this problem as of yet.  And there can be a number of reasons why the device does not install properly.

 

DEVICE PROBLEMS:
To troubleshoot you will have to do a hard reset and erasing everything from the Zune player.  On the PC you wish to install hopefully you dont have conflicts with other WPD "Windows Portable Device" architectures such as PDAs, cameras, some bluetooth devices, and even cellular syncing software like Motorola Phone Tools (for example).  Motorola USB controllers work fine, already tested.

 

FIRMWARE \ SOFTWARE:
Here is a list of most of what is installed for Zune, Zune Bus Enumeration (Wireless Syncing), and Windows Portable Device controls and their locations:  Check to see which files are in the right place and which are missing.

C:\Program Files\Zune\Drivers\Zune

  • Zune.cat
  • Zune.inf

C:\Program Files\Zune\Drivers\ZuneBusEnum

  • WdfCoInstaller01005.dll
  • Zumbus.cat
  • Zumbus.inf
  • Zumbus.mof
  • Zunebus.sys

%systemroot%\System32\drivers\UMDF

  • ZuneDriver.dll

%systemroot%\System32\

  • ZuneBusEnum.exe
  • ZuneIpTransport.dll
  • ZuneMTPZ.dll
  • ZuneUsbConnection.dll
  • ZuneUsbTransport.dll
  • ZuneWlanCfgSvc.exe

%systemroot%\Inf\

  • wpdmtp.inf
  • wpdmtp.PNF
  • WPDMTPHW.INF
  • WPDMTPHW.PNF

%systemroot%\System32\

  • wpdconns.dll
  • wpd_ci.dll
  • wpdmtp.dll
  • wpdmtpus.dll
  • WpdShext.dll
  • wpdshextautoplay.exe
  • wpdshextres.dll
  • WPDShServiceObj.dll
  • wpdsp.dll

EDITING THE REGISTRY AT YOUR OWN RISK:
For each Zune device a new device set is installed in the registry under Local Machine - HKLM\System\Enum\CurrentControlSet\USB\Vid_045e&Pid_0710


Make sure in these keys exist in the registry, under that key will be additional folders for each device.

Delete the sub folders, download the Zune 2 software from the site.

Restart and re-install.

 

If you find my response helpful please rate it below as being helpful.
Thanks,
Adam Stafford
GotZune.com
AdamEntity.com
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Join Date: 11/16/2007 21:02:35

Posts: 29
11/19/2007 23:21:57
re: Cannot Install Zune Driver
 AdamEntity wrote:

I have tested and installed multiple Zunes on different PCs, Laptops, and other devices.  And have not run into this problem as of yet.  And there can be a number of reasons why the device does not install properly.

 

DEVICE PROBLEMS:
To troubleshoot you will have to do a hard reset and erasing everything from the Zune player.  On the PC you wish to install hopefully you dont have conflicts with other WPD "Windows Portable Device" architectures such as PDAs, cameras, some bluetooth devices, and even cellular syncing software like Motorola Phone Tools (for example).  Motorola USB controllers work fine, already tested.

 

FIRMWARE \ SOFTWARE:
Here is a list of most of what is installed for Zune, Zune Bus Enumeration (Wireless Syncing), and Windows Portable Device controls and their locations:  Check to see which files are in the right place and which are missing.

C:\Program Files\Zune\Drivers\Zune

  • Zune.cat
  • Zune.inf

C:\Program Files\Zune\Drivers\ZuneBusEnum

  • WdfCoInstaller01005.dll
  • Zumbus.cat
  • Zumbus.inf
  • Zumbus.mof
  • Zunebus.sys

%systemroot%\System32\drivers\UMDF

  • ZuneDriver.dll

%systemroot%\System32\

  • ZuneBusEnum.exe
  • ZuneIpTransport.dll
  • ZuneMTPZ.dll
  • ZuneUsbConnection.dll
  • ZuneUsbTransport.dll
  • ZuneWlanCfgSvc.exe

%systemroot%\Inf\

  • wpdmtp.inf
  • wpdmtp.PNF
  • WPDMTPHW.INF
  • WPDMTPHW.PNF

%systemroot%\System32\

  • wpdconns.dll
  • wpd_ci.dll
  • wpdmtp.dll
  • wpdmtpus.dll
  • WpdShext.dll
  • wpdshextautoplay.exe
  • wpdshextres.dll
  • WPDShServiceObj.dll
  • wpdsp.dll

EDITING THE REGISTRY AT YOUR OWN RISK:
For each Zune device a new device set is installed in the registry under Local Machine - HKLM\System\Enum\CurrentControlSet\USB\Vid_045e&Pid_0710


Make sure in these keys exist in the registry, under that key will be additional folders for each device.

Delete the sub folders, download the Zune 2 software from the site.

Restart and re-install.

 

 

 Can u send all these to me so i can try just inserting these onto my computer
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Join Date: 11/15/2007 00:02:30

Posts: 8
11/19/2007 23:45:41
re: Cannot Install Zune Driver
http://img.photobucket.com/albums/v99/EdenKithe/localgroups.jpg

for those of you who could not find it
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Join Date: 11/19/2007 05:46:09

Posts: 1
11/20/2007 02:10:32
re: Cannot Install Zune Driver

shoop da woops advice worked for me... thank god my zune finally works

 
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Join Date: 11/13/2007 14:49:20

Posts: 34
11/20/2007 05:04:48
re: Cannot Install Zune Driver
I am having a problem installing the drivers also and it seems that I am missing this whole folder inside drivers

C:\Program Files\Zune\Drivers\ZuneBusEnum

  • WdfCoInstaller01005.dll
  • Zumbus.cat
  • Zumbus.inf
  • Zumbus.mof
  • Zunebus.sys
And I am missing all of these files.

%systemroot%\System32\

  • wpdconns.dll
  • wpd_ci.dll
  • wpdmtp.dll
  • wpdmtpus.dll
  • WpdShext.dll
  • wpdshextautoplay.exe
  • wpdshextres.dll
  • WPDShServiceObj.dll
  • wpdsp.dll
Note: Instead of going to%systemroot%\system32\ and %systemroot\inf\ I went to c:\windows\system32\ and c:\windows\inf\  I don't know if I am looking at the wrong place, but i assume that I'm not since I found the other files and folders. By the way i am using 32 bit Vista Home.

Edit: I am also missing

%systemroot%\System32\

  • ZuneBusEnum.exe


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Join Date: 11/15/2007 04:37:47

Posts: 151
11/20/2007 05:26:22
re: Cannot Install Zune Driver

Zumbus or Zune Bus Enumerator are only used on XP.

 

Copying these files is very very unlikely to fix the problem.  There are many registry entries that go with them when installed successfully.

 

We are trying to determine why neither WMP 11 nor Zune are able to install these files in some cases.

 

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.
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Join Date: 11/20/2007 05:28:59

Posts: 1
11/20/2007 05:46:02
re: Cannot Install Zune Driver

I'm having a huge problem with my Zune not having the device driver software and not being recognized by the Zune Program and not being able to open my Zune Player up! i have looked at some of your tips to help and none of them seem to be working! I would really like my Zune to go back to working right and my program to start reading it!

Help Please!!!
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Join Date: 11/20/2007 05:54:38

Posts: 1
11/20/2007 05:56:10
re: Cannot Install Zune Driver
That *Profanity Clipped* sucks. Maybe you shoulda bought a *Profanity Clipped* iPod
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Join Date: 11/15/2007 00:02:30

Posts: 8
11/20/2007 06:11:22
re: Cannot Install Zune Driver
If you look at your hardware manager and it gives you code 10 its solvable by the method I posted because the service needs a special permission, so stop asking about files and uninstalling wmp because that will not help the situation.....
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Join Date: 11/15/2007 04:37:47

Posts: 151
11/20/2007 18:18:32
re: Cannot Install Zune Driver

Shoop Dah Whoop, specifically what problem/symptoms did you have that adding the LOCAL SERVICE to the Administrators group fix?  Was this XP or Vista?

 

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.
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