The Twilight Zune, or the ongoing Saga of Zune repair and (non) customer service

 cattyratrat wrote:

btw... what are the levels displayed in the profiles?  I would ask that walrhus be promoted a few times for the documentation provided.

Wow!  Thanks for the vote of confidence.  I don't know how that happens either; perhaps number of posts or number of plays? (both of for which my numbers are low.)

UPDATE****
I FINALLY have a tracking number for my device to be sent back to me and based on Fedex' website, I should have it Friday!!! I will be extremely excited to get it back and test it out. If it comes in on Friday as Fedex says (I DO trust them, unlike M$) it will be on the 61st total day. I don't know about business days, I lost track but obviously more than 15. I will update again when I recieve my Zune.

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Hating M$ More and More Each Day Is the experience almost over?

 LeftovrMeatloaf wrote:

UPDATE**** I FINALLY have a tracking number for my device to be sent back to me...I should have it Friday!!! ... I will update again when I recieve my Zune.

LeftovrMeatloaf - Congratulations dude!  Can't wait for that final update after Friday!

Dlad to here you finely are getting you Zune back.

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Rengers lead the way

 walrhus wrote:

 cattyratrat wrote:

btw... what are the levels displayed in the profiles?  I would ask that walrhus be promoted a few times for the documentation provided.

Wow!  Thanks for the vote of confidence.  I don't know how that happens either; perhaps number of posts or number of plays? (both of for which my numbers are low.)

 

It is by number of posts. Right now.

Taken from this post.

Currently, it's like this:

1: 0 to 75

2: 76 to 520

3: 521 to 1,100

4: 1,101 to 2,500

5: 2,501 to 9,500

6: 9,501 to 12,000

7: 12,001 to 20,000

8: 20,001 to 45,000

9: 45,001 to infinity :-)

Moderators (i.e. me, Cesar, etc) have the ability to "award" posts to users who are particularly helpful and deserve a higher rating. We are also on the lookout for people who might serve as community moderators, MVPs, etc.

However, this is just the system we have under our beta site. I've heard requests from users who want to see the join date of a given user to help determine whether they're a troll. Community level could in theory do that, but not today with 76 being the threshhold for the next level.

Also, pure numbers isn't necessarily all that useful, if every post is "i need hlp wit my zoon - its broke" (or some variation, preferably in all-caps and size 6 red text). So if we were to imagine a rating system that actually helped users, what might that look like?

 J iIIian wrote:

It is by number of posts. Right now.
Taken from this post. ...

Thanks for the info J iIIian, that makes sense and helps alot.

BTW - Just to clarify a couple of things in your post:
1. The link you provided to the original thread was bad, this link should correct it.
2. The entire text (repeated below as a quote) was taken from the original thread.  When I first read your post, I assumed it was you (J iIIian) writing rather than the original poster, jetherealz.  I don't know if you (J iIIian) are a moderator or not, but it's hard to tell from your post whether it is you or the original poster speaking.  Hopefully, this should help.  Again, I really appreciate your post.

 jetherealz wrote:

Yes, I can share that with you.

Currently, it's like this:

1: 0 to 75

2: 76 to 520

3: 521 to 1,100

4: 1,101 to 2,500

5: 2,501 to 9,500

6: 9,501 to 12,000

7: 12,001 to 20,000

8: 20,001 to 45,000

9: 45,001 to infinity :-)

Moderators (i.e. me, Cesar, etc) have the ability to "award" posts to users who are particularly helpful and deserve a higher rating. We are also on the lookout for people who might serve as community moderators, MVPs, etc.

However, this is just the system we have under our beta site. I've heard requests from users who want to see the join date of a given user to help determine whether they're a troll. Community level could in theory do that, but not today with 76 being the threshhold for the next level.

Also, pure numbers isn't necessarily all that useful, if every post is "i need hlp wit my zoon - its broke" (or some variation, preferably in all-caps and size 6 red text). So if we were to imagine a rating system that actually helped users, what might that look like?

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Zune Social Program Manager
This posting is provided "as-is" with no warranties, and confers no rights.

 walrhus wrote:

 J iIIian wrote:

It is by number of posts. Right now.
Taken from this post. ...

Thanks for the info J iIIian, that makes sense and helps alot.

BTW - Just to clarify a couple of things in your post:
1. The link you provided to the original thread was bad, this link should correct it.
2. The entire text (repeated below as a quote) was taken from the original thread.  When I first read your post, I assumed it was you (J iIIian) writing rather than the original poster, jetherealz.  I don't know if you (J iIIian) are a moderator or not, but it's hard to tell from your post whether it is you or the original poster speaking.  Hopefully, this should help.  Again, I really appreciate your post.

 jetherealz wrote:

Yes, I can share that with you.

Currently, it's like this:

1: 0 to 75

2: 76 to 520

3: 521 to 1,100

4: 1,101 to 2,500

5: 2,501 to 9,500

6: 9,501 to 12,000

7: 12,001 to 20,000

8: 20,001 to 45,000

9: 45,001 to infinity :-)

Moderators (i.e. me, Cesar, etc) have the ability to "award" posts to users who are particularly helpful and deserve a higher rating. We are also on the lookout for people who might serve as community moderators, MVPs, etc.

However, this is just the system we have under our beta site. I've heard requests from users who want to see the join date of a given user to help determine whether they're a troll. Community level could in theory do that, but not today with 76 being the threshhold for the next level.

Also, pure numbers isn't necessarily all that useful, if every post is "i need hlp wit my zoon - its broke" (or some variation, preferably in all-caps and size 6 red text). So if we were to imagine a rating system that actually helped users, what might that look like?

---

Zune Social Program Manager
This posting is provided "as-is" with no warranties, and confers no rights.

Ah, sorry, I should have been more clear that I had gotten that information from the page I linked. And thanks for putting up the right link! I wonder why mine didn't work.

Just checked in and they show:

 

Device Information

This is 10bus days since it was actually received.  Possibly could be within the 10-15day window.  I'm happy thay they at least admit to have received it which is all I wanted.

Well according to the FEDEX tracking my unrepaired refurbished zune has arrived in Texas. (Now it was suppose to be going through UPS this time since last time FEDEX left it on my door step in the middle of the day --at least it wasn't the day of the rain storm!)

My device information has not been updated -- the last person I spoke to was updating my warranty since they since back the refurbished one unrepair saying it had been tampered with. (I had to send my original one in and got a refrub back that last a week, sent it back and they sent it back unrepaired saying it was tampered with, uneconomical to repair!)

So I know it is arrived at the drop off center, but then we all know from there it goes off tos some other place. Not sure when a zune will appear on my door step. BUt did have  a note in the box, this time FED EX is suppose to only deliver with a signature.- Hope that means here --notice on the tracking they had one there.

Would have been nice to have it lately. Had eye surgery so can only do so much tv and computer time-- have to save that for lesson plans and school work. Would have been nice to have my zune today -- nice day out, wold have been great to have it while taking a walk on the beach.

WIll be interesting to see what my warranty will be -- likely end the day they mail it out!!

Waiting for it -- maybe as Jimmy Buffet says it is "on the last fast boat to China" -- All I know Microsoft repair center quality service "still has a lot of work to be done"

Later zuners!!

 

well, after 5 weeks my zune(refurbished replacement actually) has been shipped back. Left friday and should be back to me by Thursday. Maybe my unenjoyable experience with Zune customer service is about to be over....I can hope it is.

Well my new to me refurbished zune is on its way also.

The person I spoke to at the expediated level last night said well 'It shoudld be a working one""It should have beenworkign properly when it left the repair center. Now how it is treated in shipment , well..."

Now how is that for service? So I am getting one back that 'supposedly was working when it left the repair center"

How well it is working he is not sure.

I do know two things it is not my orginial one or the first refurished one I sent back -- the serial numbers are not the same.

Then he told me "with fed ex it  could take 10 -15 days to get to me after it leaves the center."

Have the tracking number and noticed it arrive at a fedex site in TX let's see how long it takes to get to the MS Gulf Coast.

Happy zuning!!

 

Finally it got here. my refurb is back, and now i have to call because my warrenty expires in a month, even though i bought it in November...those idiots