Cannot Install Zune Driver

device: zune hd: hardware

re: Cannot Install Zune Driver

Aden Nak 11/17/2007 02:40:52
Ha ha! I was able to remove the service! sc.exe for the win.

On noes! Um. . . I can't re-install the service. WMP11 fails to install, the SDK installs, Zune installs, but none of them replace the service. I do believe I just screwed the pooch big time.

I'm getting the "UMDF 1.5 is provided as part of the current release of the Windows Driver Kit (WDK)." as soon as I can finish registering. Adventure! Excitement! Reinstallation!

. . . . . . . . . . I'll let you know how that's working out once I download the remaining 2.7 gigs.

re: Cannot Install Zune Driver

Goggles8Pisano 11/17/2007 05:34:40

I have slightly revised instructions for trying to get UMDF working.

 

Save the commands below as CheckUmdfInstall.cmd, run it, and send the contents of InstallationStatus.log file that it generates.

Disconnect any USB media devices or mobile phones, etc.

Uninstall Zune and WMP and any Windows Media or FSDK Runtime.

Uninstall User-Mode Driver Framework (of any version)

Reboot the PC to make sure the uninstalls are complete.

Install Dorado, then WMP 11.  (Possibly try the reverse order)

Connect the Zune and see if it will install the driver.

 

==============

setlocal 1
set LOG=InstallationStatus.log
echo CheckInstallState > %LOG%
date /t >> %LOG%
time /t >> %LOG%
echo *** WDF01000 Service Key *** >> %LOG%
reg query  hklm\System\CurrentControlSet\Services\wdf01000 /s >> %LOG%
echo. >> %LOG%
echo *** WDF control key *** >> %LOG%
reg query  hklm\System\CurrentControlSet\Control\wdf /s >> %LOG%
echo. >> %LOG%
echo *** WDF Binaries in system32 *** >> %LOG%
Dir %windir%\system32\wdf* >> %LOG%
echo. >> %LOG%
echo *** WDF Binaries in system32\drivers *** >> %LOG%
Dir %windir%\system32\drivers\wdf* >> %LOG%
type %LOG%
=================

 

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

re: Cannot Install Zune Driver

ChickenLemming 11/17/2007 05:57:01
Wow...I just read through 10 pages and I'm not even having this problem, great to see you guys at Zune actively trying to help out.

Mitch | Visit www.zuneboards.com

re: Cannot Install Zune Driver

Shoop Dah Whoop 11/17/2007 06:24:39
1. Right-click My Computer
2. Click Manage
3. Click 'Local Users and Groups'
4. Double click Groups
5. Open up the Administrators group
6. Click Add
7. Click Advance and the Find
8. Double click on the LOCAL SERVICE user to add it to the Admin group

Ok these steps worked for me, if it works for anyone else let me know, thank god I found a solution finally.  If you have any questions let me know.

re: Cannot Install Zune Driver

Aden Nak 11/17/2007 08:59:44
InstallationStatus.log

CheckInstallState
Sat 11/17/2007
04:05 AM
*** WDF01000 Service Key ***

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000
    Type    REG_DWORD    0x1
    Start    REG_DWORD    0x3
    ErrorControl    REG_DWORD    0x1
    Tag    REG_DWORD    0x1
    ImagePath    REG_EXPAND_SZ    system32\DRIVERS\Wdf01000.sys
    DisplayName    REG_SZ    Wdf01000
    Group    REG_SZ    WdfLoadGroup

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000\Security
    Security    REG_BINARY    01001480900000009C000000140000003000000002001C000100000002801400FF010F00010100000000000100000000020060000400000000001400FD01020001010000000000051200000000001800FF010F0001020000000000052000000020020000000014008D01020001010000000000050B00000000001800FD01020001020000000000052000000023020000010100000000000512000000010100000000000512000000

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000\Enum
    0    REG_SZ    Root\LEGACY_WDF01000\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1
 
*** WDF control key ***

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions\1
    Service    REG_SZ    Wdf01000

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions\1\DriverServices
    zumbus    REG_SZ    1.5
 
*** WDF Binaries in system32 ***
 Volume in drive C has no label.
 Volume Serial Number is C4CB-316C

 Directory of C:\WINDOWS\system32

10/18/2006  09:47 PM             4,096 wdfapi.dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005.dll
10/18/2006  09:58 PM             8,704 wdfmgr.exe
               3 File(s)      1,432,032 bytes
               0 Dir(s)  160,542,568,448 bytes free
 
*** WDF Binaries in system32\drivers ***
 Volume in drive C has no label.
 Volume Serial Number is C4CB-316C

 Directory of C:\WINDOWS\system32\drivers

11/02/2006  07:22 AM           492,000 wdf01000.sys
11/02/2006  07:22 AM            32,224 wdfldr.sys
               2 File(s)        524,224 bytes
               0 Dir(s)  160,542,568,448 bytes free

re: Cannot Install Zune Driver

ra2warroom 11/17/2007 09:22:52

 Shoop Dah Whoop wrote:
1. Right-click My Computer
2. Click Manage
3. Click 'Local Users and Groups'
4. Double click Groups
5. Open up the Administrators group
6. Click Add
7. Click Advance and the Find
8. Double click on the LOCAL SERVICE user to add it to the Admin group

Ok these steps worked for me, if it works for anyone else let me know, thank god I found a solution finally.  If you have any questions let me know.

Works for me, Thanks a lot!

re: Cannot Install Zune Driver

Daoine 11/17/2007 14:50:08
 Goggles8Pisano wrote:

I have slightly revised instructions for trying to get UMDF working.

 
Save the commands below as CheckUmdfInstall.cmd, run it, and send the contents of InstallationStatus.log file that it generates.



CheckInstallState
Sat 11/17/2007
09:46 AM
*** WDF01000 Service Key ***

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000
    Type    REG_DWORD    0x1
    Start    REG_DWORD    0x3
    ErrorControl    REG_DWORD    0x1
    Tag    REG_DWORD    0x1
    ImagePath    REG_EXPAND_SZ    system32\DRIVERS\Wdf01000.sys
    DisplayName    REG_SZ    Wdf01000
    Group    REG_SZ    WdfLoadGroup

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000\Security
    Security    REG_BINARY    01001480900000009C000000140000003000000002001C000100000002801400FF010F00010100000000000100000000020060000400000000001400FD01020001010000000000051200000000001800FF010F0001020000000000052000000020020000000014008D01020001010000000000050B00000000001800FD01020001020000000000052000000023020000010100000000000512000000010100000000000512000000

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000\Enum
    0    REG_SZ    Root\LEGACY_WDF01000\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1
 
*** WDF control key ***

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions\1
    Service    REG_SZ    Wdf01000

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions\1\DriverServices
    NuidFltr    REG_SZ    1.5
    zumbus    REG_SZ    1.5
 
*** WDF Binaries in system32 ***
 Volume in drive C has no label.
 Volume Serial Number is D054-0F70

 Directory of C:\WINDOWS\system32

10/18/2006  08:47 PM             4,096 wdfapi.dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(10).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(11).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(12).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(13).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(14).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(2).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(3).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(4).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(5).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(6).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(7).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(8).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005(9).dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005.dll
10/18/2006  08:58 PM             8,704 wdfmgr.exe
              16 File(s)     19,882,048 bytes
               0 Dir(s)  169,328,988,160 bytes free
 
*** WDF Binaries in system32\drivers ***
 Volume in drive C has no label.
 Volume Serial Number is D054-0F70

 Directory of C:\WINDOWS\system32\drivers

11/02/2006  06:22 AM           492,000 wdf01000.sys
11/02/2006  06:22 AM            32,224 wdfldr.sys
               2 File(s)        524,224 bytes
               0 Dir(s)  169,328,988,160 bytes free

re: Cannot Install Zune Driver

DBurleson 11/17/2007 16:50:36
 Goggles8Pisano wrote:

Save the commands below as CheckUmdfInstall.cmd, run it, and send the contents of InstallationStatus.log file that it generates.

==============

setlocal 1
set LOG=InstallationStatus.log
echo CheckInstallState > %LOG%
date /t >> %LOG%
time /t >> %LOG%
echo *** WDF01000 Service Key *** >> %LOG%
reg query  hklm\System\CurrentControlSet\Services\wdf01000 /s >> %LOG%
echo. >> %LOG%
echo *** WDF control key *** >> %LOG%
reg query  hklm\System\CurrentControlSet\Control\wdf /s >> %LOG%
echo. >> %LOG%
echo *** WDF Binaries in system32 *** >> %LOG%
Dir %windir%\system32\wdf* >> %LOG%
echo. >> %LOG%
echo *** WDF Binaries in system32\drivers *** >> %LOG%
Dir %windir%\system32\drivers\wdf* >> %LOG%
type %LOG%
=================

 

 

CheckInstallState
Sat 11/17/2007
11:51 AM
*** WDF01000 Service Key ***

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000
    Type REG_DWORD 0x1
    Start REG_DWORD 0x3
    ErrorControl REG_DWORD 0x1
    Tag REG_DWORD 0x1
    ImagePath REG_EXPAND_SZ system32\DRIVERS\Wdf01000.sys
    DisplayName REG_SZ Wdf01000
    Group REG_SZ WdfLoadGroup

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000\Security
    Security REG_BINARY 01001480900000009C000000140000003000000002001C000100000002801400FF010F00010100000000000100000000020060000400000000001400FD01020001010000000000051200000000001800FF010F0001020000000000052000000020020000000014008D01020001010000000000050B00000000001800FD01020001020000000000052000000023020000010100000000000512000000010100000000000512000000

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wdf01000\Enum
    0 REG_SZ Root\LEGACY_WDF01000\0000
    Count REG_DWORD 0x1
    NextInstance REG_DWORD 0x1
 
*** WDF control key ***

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions\1
    Service REG_SZ Wdf01000

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\wdf\Kmdf\KmdfLibrary\Versions\1\DriverServices
    zumbus REG_SZ 1.5
 
*** WDF Binaries in system32 ***
 Volume in drive C is PRESARIO
 Volume Serial Number is FC9B-C5F5

 Directory of C:\WINDOWS\system32

10/18/2006  09:47 PM             4,096 wdfapi.dll
10/18/2007  12:48 PM         1,419,232 WdfCoInstaller01005.dll
10/18/2006  09:58 PM             8,704 wdfmgr.exe
               3 File(s)      1,432,032 bytes
               0 Dir(s)   8,492,859,392 bytes free
 
*** WDF Binaries in system32\drivers ***
 Volume in drive C is PRESARIO
 Volume Serial Number is FC9B-C5F5

 Directory of C:\WINDOWS\system32\drivers

11/02/2006  07:22 AM           492,000 wdf01000.sys
11/02/2006  07:22 AM            32,224 wdfldr.sys
               2 File(s)        524,224 bytes
               0 Dir(s)   8,492,859,392 bytes free

re: Cannot Install Zune Driver

Goggles8Pisano 11/17/2007 17:00:18

Shoop Dah Whoop and ra2warroom,

What version of Windows do you have?

XP or Vista, Home, Pro, Premium, etc?

Were you having the driver install problem or another problem?

 

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

re: Cannot Install Zune Driver

Goggles8Pisano 11/17/2007 17:09:26

Aden, Daoine, and DBurleson,

I've collected the InstallationStatus.log files and we're studying them now.

Thanks (to everyone) for your all your patience and help to track down the problem.

 

Zune Product Team .: This posting is provided "as-is" with no warranties, and confers no rights :.

re: Cannot Install Zune Driver

DBurleson 11/17/2007 17:13:42
 Goggles8Pisano wrote:

I have slightly revised instructions for trying to get UMDF working.

Disconnect any USB media devices or mobile phones, etc.

Uninstall Zune and WMP and any Windows Media or FSDK Runtime.

Uninstall User-Mode Driver Framework (of any version)

Reboot the PC to make sure the uninstalls are complete.

Install Dorado, then WMP 11.  (Possibly try the reverse order)

Connect the Zune and see if it will install the driver.

 

http://i57.photobucket.com/albums/g201/fueledbyxhalifax/uninstallerror.jpg?t=1195319483

 

i get those errors ^^ when uninstalling zune and when i try to uninstall it says its just rolling back, so how do i remove windows media completly??

re: Cannot Install Zune Driver

OldHippeChick 11/17/2007 17:59:36
I just purchased the 30g.  When I put the CD in the setup screen comes up blank.  Just black.  It does say Zune Setup on the top bar.  I have SP2, IE6, Windows XP home edition.  I called customer service and they said it was because there was an updated version out now and none of the CD's will work.  Then they claimed my problem is that my Media Center is version 2002. [although I just bought this computer less than a year ago].  Nowhere that I read online or on the box does it say I must have 2005.  He told me to go buy an updated Windows XP.  This just doesn't sound right.  I can charge the Zune on my computer and play the radio and the preinstalled video's etc.   Oh, I also downloaded the driver from Microsoft and it ended up as an error..  Any ideas?  I can't even get an error when I put in the CD, just a big black square.  Which when I try to exit out of it askes me if I want to exit Zune setup...it knows whats there just won't do anything with it I guess.  Thanks
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