re: BACK BUTTON BROKE 8GB

device: zune hd: hardware

BACK BUTTON BROKE 8GB

Toochi3 2/10/2009 17:34:37
the back button no longer works on my 8gb zune and its beggining to really bug me. I cant find an email for zune and i hate callin and talking to a recording. Any help would be greatly appreciated.

re: BACK BUTTON BROKE 8GB

tromboneforhire 2/10/2009 17:37:45
You could go to the support site and request repair (if you're still within warranty).

Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net

re: BACK BUTTON BROKE 8GB

Toochi3 2/10/2009 17:40:07
naw it just ended last month. what a bummer right? i mean its still oporable but like if i wanna back out i have to hold the play/pause button and like start fresh...do they have a store like the apple store? cuz i know they let u hand in old ipods and you get like 20% discount on your next purchase and i really want another zune i love this thing

re: BACK BUTTON BROKE 8GB

ReaperXXII 2/13/2009 21:28:16

tromboneforhire wrote:
You could go to the support site and request repair (if you're still within warranty).

How long does the warranty last? i have this problem also, and i got mine in december... i have no proof of purchase though

re: BACK BUTTON BROKE 8GB

tromboneforhire 2/13/2009 21:30:38

ReaperXXII wrote:
tromboneforhire wrote:
You could go to the support site and request repair (if you're still within warranty).
How long does the warranty last? i have this problem also, and i got mine in december... i have no proof of purchase though

If you mean Dec 08, then it should be fine to submit for repair. As for the proof of purchase, as long as the device is registered to you, things should be fine. I think they understand gifts and misplaced receipts and all.

Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net

re: BACK BUTTON BROKE 8GB

cas91170 2/19/2009 23:14:36
i got mine through pepsi stuff sweepstakes they said i need a receipt. i got mine in sept 08 they said it would cost 99.00 to fix.