re: Malfunction

device: zune hd: hardware

Malfunction

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nightowl366 1/13/2009 20:25:46
Something happened today with my Zune for currently unexplainable reasons:

When I turned it on to play a song, it said something along the lines of "Cannot play because song is missing." Afterwards I turned it back on, and it is currently showing a Zune icon with an X on the screen, the number 5 in a circle, and says to contact support.

What am I supposed to do to fix this problem, and what is the problem to begin with?

re: Malfunction

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tbsteph 1/13/2009 20:37:11
Contact support?  1-877-GET-ZUNE. 

re: Malfunction

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gr0mmet 1/13/2009 21:05:07
You can try restoring your device software, but you may be having a hardware failure...

re: Malfunction

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nightowl366 1/16/2009 21:21:02
A failure seems to be the case. Alright, so is calling tech support my only option, and in that case, is it the device or software I should query?