re: Zune still not working

device: zune hd: hardware

Zune still not working

Scholarly Tunes 1/4/2009 05:47:55
I have already contacted Microsoft Support 5 times and they even generated an escalation report on the matter. I have done everything they have said to do on their website from the message delivered in their "fix"

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used).  The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year.  The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009.   We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on.  If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device. 

My Zune 30 is frozen. What should I do?

Follow these steps:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.

Once the battery has sufficient power, the player should start normally. No other action is required—you can go back to using your Zune!

 They have been telling me to wait 24 hours and that will clear it up. Right, this has been the same response for the past 2 days. That seems to be their answer each time I call. I saw this report on msnbc.com saying that Microsoft reports that the Zunes are working. Here is the address http://www.msnbc.msn.com/id/28449091/


MY ZUNE IS NOT WORKING AT ALL. CAN SOMEONE PLEASE HELP? I AM BEYOND FRUSTRATION.


re: Zune still not working

cs188 1/4/2009 06:07:45
It is always possible the particular issue you're having is coincidental, and not related at all to the Zune 30 restart incident.

I assume you've already tried all the different methods for resetting your Zune, as stated in various forum topics here?

Corey Shuster
2009 Microsoft Zune MVP

My responses come only from personal experience.