Furious Mittens wrote:Call 1-800-GET-ZUNE (1-800-438-9863) As for not being on hold for days - I'm not sure if there is another way. Unfortunately, everyone is calling right now as they learn about this so wait times are going to be horrific.
This number is going directly to a recorded advertisement for another phone # to talk to "exciting local people". It is an 877, not 800.
The automated menu says to go to service.zune.net to set up a service call.
Glad to see a reasoned response in all this madness.
Importantly, this would be handled by the Zune team, not MS corporate. Also, I think the description of the problem is correct, a software fix will likely not work.
Could this be a hardware issue? the original 30s did not have clocks and later Firmware updates enabled the clocks on 80s and 120s as well. maybe the issue is there. Its still before 9 PST; I hope we hear an official word soon!
Microsoft's outsourced, overseas technical support is pretty bad, so I would take everything they say with a grain of salt. A firmware fix may in fact fix the problem, however you cannot update it if the device is frozen. If the device needs to come in for service, it could be a hardware problem. The only thing we can do is keep checking in and waiting for a solution.