re: Can't download in the marketplace

marketplace: sign-in, buying and downloading, zune pass

Can't download in the marketplace

MANDMOR 12/1/2008 03:20:39
I am getting error message 'A media usage rights error has occurred. For help fixing this problem, click web help code error COOD12F5. please help.

re: Can't download in the marketplace

SSBerf 12/1/2008 03:33:45
I'm getting the same message.  Did you get this issue resolved?  I could really use some direction.

re: Can't download in the marketplace

ButterflyChichi 12/1/2008 03:35:25
It just happened to me as well, on three different downloads. 

re: Can't download in the marketplace

MANDMOR 12/1/2008 23:27:24
I havent got any luck on resolving this issue just yet, hopeful somebody can help us.

re: Can't download in the marketplace

ButterflyChichi 12/2/2008 01:01:49
It's still not working for me either.  I checked to make sure that my Zune and the software were the same version.  Both are version 3.1.  This is frustrating, I hope it's fixed soon.

re: Can't download in the marketplace

freshsamantha 12/2/2008 17:42:30
I am having the same problem but I think the error message was off by one digit - either way - the songs are showing up as being deducted from my points account but are not available for download.  I completely uninstalled my software and reinstalled it - just to make sure it was the right version.  I am working off 3.1 on both my Zune device and on my computer. 

Where else can you get help for these issues?  This is my first time trying to download songs and I am upset that I just spent $$ and have no way to receive the purchases.


re: Can't download in the marketplace

ButterflyChichi 12/3/2008 01:49:30
I attempted under settings/purchase history to re-download the music and also tried a Restore all.  Nothing is working. I am getting the same error code about 'media usage rights' error.  I also posted this problem in the other marketplace forum, but no help yet.  Does everyone here who is having the same problem using the new version 3.1, on both your Zune device and software?  I am wondering if there is a glitch in the new version because I had to upgrade Saturday night before I went to the marketplace. 

re: Can't download in the marketplace

bitslasher 12/4/2008 22:18:36

Hello, sorry about the problems you guys are facing. Could you try the steps mentioned here and see if it helps?

http://support.microsoft.com/kb/929642/en-us

 

Rajesh
Zune Product Team

.:This posting is provided as-is with no warranties, and confers no rights:.

re: Can't download in the marketplace

ButterflyChichi 12/5/2008 02:23:50
Thank you so much!  It fixed my problem!!!  :)

re: Can't download in the marketplace

Boogie27 12/5/2008 03:40:18

Hello, sorry about the problems you guys are facing. Could you try the steps mentioned here and see if it helps?

http://support.microsoft.com/kb/929642

re: Can't download in the marketplace

ZRsDadd 12/16/2008 02:32:58

I began experiencing this problem with not being able to download songs (with a Zune Pass).  Did the recommended procedure.  Now, not only can't I download songs, but all the content I've already downloaded won't work (gives me the same error).  The cure is worse than the disease???  Here's the error message (which, when you DO click "Web Help", returns this message:  "Unfortunately, there is no specific Web Help message for this error yet."  That's real helpful.):

"Can't verify your media usage rights. A local firewall might be blocking access to the Zune service. Check your firewall settings and restart the Zune software. If the problem persists, click Web Help. Error Code: C00D12F6"

EDIT:  When I right-click on a song in the Zune software and select "Properties", DRM shows "Yes - invalid license (has no usage rights)".  I think NOT!

re: Can't download in the marketplace

g33kpunk 12/16/2008 03:53:13
I am having this exact same problem and am as equally frustrated.  I have rerun the routine several times, and even tried uninstalling and installing the zune player.... any other ideas?
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