re: Lost downloads

marketplace: sign-in, buying and downloading, zune pass

Lost downloads

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no1cbear 8/2/2008 13:59:54
I bought two songs on the marketplace, but before they downloaded, I lost my internet connection.  Now I'm out those points and do not have the songs.  I went to Marketplace, then settings, then purchases, and it says "Retreiving purchase history 0%", but it's been like that for an hour.   What should I do?

re: Lost downloads

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tromboneforhire 8/2/2008 14:02:49
Try restarting the computer, re-starting Marketplace and try re-downloading.

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Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net

re: Lost downloads

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no1cbear 8/2/2008 18:05:51
Yeah, I tried that, too.  Thanks anyway.

re: Lost downloads

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tromboneforhire 8/2/2008 18:18:02
I'll suggest this too: Go to Microsoft Billing and make sure that the purchases were in fact made, then contact customer support.

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Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net